Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Schedule: Monday to Friday, 8 AM- 5 PM

Location: Onsite - 6161 N State Highway 161, Irving, TX 75038

The Patient Care Coordinator will be the first point of contact with patients, ensure the visit runs smoothly ensuring quality of care. Showing the ability to work well under pressure in a fast-paced environment, all while providing great customer service.

Primary Responsibilities:

• Processes walk-in patients and visitors
• Ensures efficient telephone communication with patients and providers
• Establishes and maintains effective working relationships with external and internal providers, staff and other departments
• Prepares intake forms for patient visits to ensure providers and staff have the most up to date forms available for patient visit
• Demonstrates courtesy and willingness to assist patients and their families
• Manages medical records including maintaining, filing, scanning, and preparing for scheduled visits
• Ensures all correspondence is scanned and/or filed in timely manner
• Coordinates with external and internal teams in following protocol for patients unable to reach

• Assists the provider to ensure schedules are mapped appropriately to arrive on time for appointments

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED (or higher)
• 1+ years of customer service experience
• 1+ years of experience in medical terminology, precautions and exposure risks
• 1+ years of experience with data entry
• Intermediate level of proficiency with Microsoft Office applications to include Excel, Word, and Outlook

Preferred Qualifications:

• Healthcare experience included but not limited to front desk, EMR and insurance verification
• Bilingual Spanish/English

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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