Principal Customer Experience Program Manager

• Develop andexecute Supportability strategic and roadmaptomake Azure the most stable, reliable, and performant cloud.
• Influence product investment in Supportability and provide technical leadership for engineers across multiple teams.
• Define what success looks like, how we measure it, and how we get there.
• Drive continuous improvement to customer and engineer experience via empowerment and accountability leading executive reviews.
• Apply systems thinking and standards approach to solve problems at scale, and through automation.
• Foster a healthy and inclusive team environment.
• Embody ourCultureandValues.

Required Qualifications:

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
• OR equivalent experience.
• 1+ years of experience reading or writing code (e.g., sample applications, learning projects, product demonstrations, documentation).
• 3+ years experience managing cross-functional and/or cross-team projects

Other Qualifications:

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Preferred Qualifications:

• Familiarity with Large Language Models (LLMs), agent development, model evaluation techniques, or humanintheloop workflows.
• Experience designing and delivering solutions using modern software engineering practices and cloud technologies in ways that support accessibility, scalability, and customer needs.
• Effective communication and inclusive leadership skills, enabling clear partnership with diverse teams, stakeholders, and customers.
• Commitment to continuous learning, including exploring emerging technologies and applying them to address business and customer challenges.
• Familiarity with programmanagement practices across different software development services, methodologies, and delivery models.
• Understanding of engineering best practices used in cloudbased services.
• Experience applying structured problemsolving approaches, including pilots, prototypes, experimentation frameworks, or iterative testing.
• Experience implementing SupportabilitybyDesign principles to enhance customer experience and support service reliability.

Customer Experience Program Mgmt IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.