Senior Vice President - Global Sales, Marketing & Customer Experience

Senior Vice President, Global Sales, Marketing & Customer Experience

Location: Remote within the United States
Travel: 70%+ (domestic and international)

Build an Aviation Career You're Proud Of

At StandardAero, we use our ingenuity, expertise, and global reach to solve aviation's most complex challenges. Our Business Aviation team delivers world-class maintenance, repair, and overhaul (MRO) solutions that keep aircraft flying safely, reliably, and efficiently across the globe.

We are seeking a Senior Vice President of Global Sales, Marketing & Customer Experience to lead revenue growth, elevate our brand, and deliver exceptional customer experiences across our global business aviation MRO portfolio.

What You'll Do

As a senior member of the Business Aviation leadership team, you will own the global commercial strategy and customer experience for StandardAero's business aviation MRO services, including engines, auxiliary power units (APUs), airframe inspections, avionics, and paint/interior solutions. You will lead a global organization of approximately 90 professionals and partner closely with executive leadership to drive sustainable growth and customer loyalty.

Sales Leadership

• Develop and execute global sales strategies to achieve revenue, growth, and profitability targets.
• Identify and pursue new business opportunities, including OEM partnerships, operator agreements, and fleet management programs.
• Lead and inspire a global sales organization focused on customer acquisition, retention, and contract renewals.
• Monitor market trends, competitive activity, and customer needs to continuously refine commercial strategies.
• Negotiate complex, high-value contracts while ensuring compliance with industry regulations and standards.

Marketing Strategy & Brand Leadership

• Oversee integrated global marketing strategies that promote StandardAero's business aviation MRO services.
• Strengthen brand positioning and awareness across the business aviation marketplace.
• Leverage digital marketing, trade shows, industry events, and thought leadership to generate demand and qualified leads.
• Partner with technical and operational teams to develop compelling value propositions and marketing collateral.

Customer Experience Excellence

• Design and implement customer experience strategies that drive satisfaction, loyalty, and long-term partnerships.
• Oversee customer-facing teams to ensure responsive, seamless support throughout the maintenance lifecycle.
• Establish feedback mechanisms to capture customer insights and drive continuous improvement.
• Ensure alignment across sales, marketing, and operations to deliver a consistent and differentiated customer journey.

Strategic Leadership & Collaboration

• Partner with the President of Business Aviation and executive leadership to align commercial strategies with enterprise objectives.
• Collaborate closely with operations and engineering teams to ensure service delivery meets customer and regulatory expectations.
• Lead budgeting, forecasting, and resource planning for global sales and marketing initiatives.
• Represent StandardAero at industry associations, conferences, and key customer engagements worldwide.

Team Leadership & Development

• Recruit, develop, and retain high-performing sales, marketing, and customer experience leaders.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Establish clear performance metrics, conduct regular evaluations, and invest in leadership development.

What You'll Bring

• Bachelor's degree in Business, Marketing, Aviation Management, or a related field; MBA preferred.
• 10+ years of progressive leadership experience in sales, marketing, or customer experience, including at least 5 years within aviation or MRO.
• Proven success driving global revenue growth and customer-centric strategies.
• Deep knowledge of business aviation MRO services, including engines, APUs, airframe, avionics, and paint/interior solutions.
• Established industry network across OEMs, operators, and aviation service providers.
• Exceptional leadership, communication, and negotiation skills.
• Strong business acumen with the ability to navigate complex regulatory and technical environments.
• Experience leveraging CRM platforms, marketing analytics, and financial forecasting tools.
• Willingness and ability to travel extensively (70%+), including international travel.

Core Competencies

• Strategic & Commercial Leadership
• Customer-Centric Mindset
• Global Market Acumen
• Executive Presence & Influence
• Data-Driven Decision Making
• Relationship & Partnership Building

What We Offer

• Competitive executive compensation with performance-based incentives.
• Comprehensive benefits package, including health, retirement, and wellness programs.
• Opportunity to lead at scale within a globally recognized aviation services organization.
• A culture built on safety, integrity, teamwork, and continuous improvement.