Loan Servicing Representative II (1836)

At SDFCU, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional health, dental, and vision insurance within the first 30 days of employment, a matched 401(K) plan with up to 4% SDFCU contribution, and much more.

Benefits and Perks of SDFCU Include:

• Diversity and Inclusion: Work in an environment that values and respects all team members
• Paid Holidays: Enjoy 12 paid holidays a year, including your birthday
• Flexible Work Options: Potential work-from-home options after the introductory period
• Generous Paid Time Off: Ample vacation and personal days to maintain a health work-life balance
• Tuition Reimbursement: Support for your ongoing education and career development
• Commute/Parking Incentives: Financial incentives for your daily parking
• Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages
• Gym Reimbursement: Stay healthy with our gym membership reimbursement program
• Team Bonding: Participate in company and team bonding events that foster a collaborative work environment

Join us at SDFCU and be part of a team that values excellence, innovation, and professional growth.

State Department Federal Credit Union is seeking a Loan Servicing Representative II to support key functions in loan processing, member support, and financial counseling.

Essential Duties and Responsibilities:

• Process monthly Moneyline review reports
• Process charge-offs via Episys
• Manage CheckSystems reporting
• Oversee lien recordation
• Title follow-up with DMVs and dealerships
• Support members through credit counseling and financial wellness education.
• Managing the BALANCE program and vendor relationship
• Review third-party counseling proposals
• Handle total loss claims
• Post payoff checks
• Prepare title documents for release.

Required Skills and Competencies:

• Minimum of 4 years credit union or financial institution experience related to consumer loan products and the servicing of loans and insurance products. Episys, Streamlend, MeridianLink and FDR experience are a plus.
• Business degree or related Credit Union, Consumer Lending experience helpful.
• Excellent interpersonal, verbal and written communication skills.
• Excellent organizational skills and attention to details.
• Consumer Credit Counseling Certification helpful.
• Ability to perform multiple tasks accurately and meet strict deadlines.
• Demonstrated expertise using Microsoft Office suite.
• Ability to work flexible hours, to include working overtime and weekend hours, with minimal advance notice.