Director CHB Operations

Salary Range: $122,196-$214,692

The Director - CHB Operations, US is responsible for the overall management of all CHB Operational activities across the USA branch network. The core responsibilities include management and standardization of all operational processes and procedures, optimizing service quality and customer satisfaction, measuring workforce productivity and oversight of all operational systems used by the airfreight organization.

Design and establish standardized operational processes across all US airfreight operations to optimize productivity.
• Act as an escalation point and subject matter expert for all CHB operational matters as required by the branch network and IFF management.
• Manage the usage and standardization of our operational system CargoWise.
• Oversee all compliance responsibilities of CHB operations in line with CBP requirements
• Develop and implement customer and operational SOP's that are consistent and standardized across the branch network.
• Review the existing branch CHB operations and make recommendations on the most efficient operational setup in conjunction with local branch management.
• Monitor and establish quality procedures and KPI's including working with branches to identify areas of improvement.
• Develop and standardize CHB job descriptions at all levels.
• Support operational requirements for our key Industry Verticals as identified by our customers and internal stakeholders.

• High School Degree required, Bachelor's degree preferred
• Minimum of 7-10 years of experience in an equivalent CHB Management role with a multinational freight forwarding company.
• Proficiency with CargoWise or a similar freight forwarding operational system required.
• Customs Brokers License preferred.
• Solid knowledge of CHB operations and regulations.
• Must possess excellent communicative skills both spoken and written.
• Strong interpersonal management skills.
• Ability to communicate and gain consensus on solutions at all levels.

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits

Yusen offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1^st of the month following start date
• 401k with a company match
• Standard 10 days PTO
• Eligible for bonus plan
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

About Yusen Logistics (Americas)

Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.

www.yusen-logistics.com/

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.

Los Angeles County Only: Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage.