EMERGENCY CREW DISPATCHER

BID/JOB ANNOUNCEMENT

Emergency Crew Dispatcher

Department of Water Management

Number of Positions: 4

(Additional vacancies possible pending budget approval)

Starting Salary: $51.40/HR

These positions are open to the general public and to all current city employees covered under the terms of the City's collective bargaining agreement with the LABORERS INTERNATIONAL UNION OF NORTH AMERICA - LOCAL 1092 (BARGAINING UNIT #53).

BID INSTRUCTIONS: Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en AND

1. Check the box on your profile titled
"Currently employed by the City of Chicago"

2. Enter your employee ID (located
on your pay stub labeled 'payee/employee number')

3. Select your correct bargaining unit

FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION

Applications for this position will be accepted until 11:59pm CST on 1/13/2026

Under general supervision, dispatches work crews to investigate and respond to service requests and complaints relating to broken or damaged water or sewer mains and related appurtenances, and performs related duties as required.

Positions work assigned shifts at the Department of Water Management's central dispatch center.

ESSENTIAL DUTIES

* Monitors service requests and complaints received through the city's 311-CSR system and received via radio, telephone or cellular communications

* Receives calls from the public, aldermanic offices and other city departments reporting water or sewer related problems and enters data into the 311-CSR system to create a service request

* Dispatches investigative work crews to field sites and receives calls from crews reporting findings including extent of damage to water or sewer mains and related parts, repair work needed and level of priority

* Closes out 311-CSR system work orders, entering response and findings of work crews dispatched to investigate

* Accesses department's computerized scheduling system to create and forward work orders to the districts in order to schedule and coordinate needed repairs to water distribution and sewer systems

* Contacts appropriate personnel and prepares requests to obtain permits required for work crews to dig in the public way

* Reviews computerized records and hard copies of atlas pages and service plats, and provides field crews with the location of water and sewer mains, buffalo boxes, valves and other equipment

* Makes emergency notifications to appropriate personnel based on established protocols

* Receives notifications from the field of all personal injury, vehicle accidents and utility hits and forwards to Safety Division

* Maintains contact with other city departments regarding operations impacting on water and sewer operations

* Provides information and updates to management personnel on the status of on-going emergency water and sewer repairs

* Prepares work activity reports

NOTE: The list of essential duties is not intended to be inclusive; there may be other duties that are essential to particular positions within the class

Location: Various

Days: Various

Hours: Various

THIS POSITION IS IN THE CAREER SERVICE

MINIMUM QUALIFICATIONS

* Four (4) years of experience working in a field or office position involving municipal water distribution or sewer maintenance and repair operations

LICENSURE, CERTIFICATION, or OTHER QUALIFICATIONS

* None

WORKING CONDITIONS

* General office environment

EQUIPMENT

* Standard office equipment (e.g., telephone, printer, photocopier, fax machine, calculator)

* Computers and peripheral equipment (e.g., personal computer, computer terminals)

* Communication equipment (e.g., two-way radio, dispatch equipment, multi-channel system)

PHYSICAL REQUIREMENTS

* Ability to operate a personal computer and related equipment

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER WORK REQUIREMENTS

Knowledge

Knowledge of:

* Basic personal computer operations and applicable software

* Geographical locations within the City and location of water mains and sewers

* Departmental water and sewer work operations, types of materials and equipment used in

repairs and water and sewer equipment terminology used in the field by work crews

* city's 311-CSR (customer service request) system

* Knowledge of applicable City and department policies, procedures, rules, and regulations

Skills

* ACTIVE LEARNING - Understand the implications of new information for both current and

future problem-solving and decision-making

* ACTIVE LISTENING - Give full attention to what other people are saying, take time to

understand the points being made, ask questions as appropriate, and not interrupt at

inappropriate times

* CUSTOMER SERVICE SKILLS - Interact and communicate with customers in a courteous and

helpful manner, speaking clearly and distinctly

Abilities

* COMPREHEND ORAL INFORMATION - Listen to and understand information and ideas

presented through spoken words and sentences

* SPEAK - Communicate information and ideas in speaking so others will understand

* COMPREHEND WRITTEN INFORMATION - Read and understand information and ideas

presented in writing

* WRITE - Communicate information and ideas in writing so others will understand

Other Work Requirements

* INITIATIVE - Demonstrate willingness to take on job challenges

* DEPENDABILITY - Demonstrate reliability, responsibility, and dependability and fulfill

obligations

* ATTENTION TO DETAIL - Pay careful attention to detail and thoroughness in completing work

tasks

NOTE: To be considered for this position you must provide information about your educational background and your work experience. YOU MUST include job titles, dates of employment, and specific job duties. (If you are a current City employee, Acting Up cannot be considered.) IF YOU FAIL TO PROVIDE this information at the time you submit your application, it will be incomplete and you will not be considered for this position. There are three ways to provide the information: 1) you may attach a resume; 2) you may paste a resume; or 3) you can complete the online resume fields.

NOTE: ALL POSITIONS WITH THE CITY OF CHICAGO CLOSE PROMPTLY AT 11:59PM CENTRAL STANDARD TIME (CST). APPLICATIONS FOR THIS POSITION WILL BE ACCEPTED UNTIL 11:59PM CST ON 1/13/26. NO EXCEPTIONS WILL BE MADE.

SELECTION REQUIREMENTS

This is a Non-Interview Tested title. This position requires applicants and bidders to complete a pass/fail test. Test results will be sent out by the Department of Human Resources after test results have been analyzed and compiled. Applicants who pass the test will be selected in lotter/ random order. Bidders who receive a passing score on the test will be hired in seniority order according to the collective bargaining agreement.

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago in an Equal Employment Opportunity and Military Friendly Employer.

City of Chicago

Brandon Johnson, Mayor