eCommerce Manager - FT - N Charleston

Manages and operates e-commerce operations to provide exceptional customer service through the efficient
management of e-commerce staff, donations, processing, stock rotation and sales. Properly maintains e-commerce department on various selling platforms.

Essential Duties and Responsibilities
* Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains
same to meet CARF, Department of Labor and other regulatory standards.
* Analyzes online marketplaces and pricing strategies to ensure maximized profitability and sales with the
lowest possible costs.
* Leads E-commerce staff; see Supervisory Responsibilities below.
* Ensures compliance with established safety, security, sales, money handling, and record keeping
procedures and practices as outlined in the Standard Operating Procedures. Reports known or suspected
security and/or theft problems to the Manager, Retail Operations, Loss Prevention and the Vice President
of Donated Goods.
* Maintains the department budget to include sales, payroll and expense to revenue.
* Collaborates with the Marketing Department to create brand awareness and expanded customer reach via
display advertising, social media, mobile marketing and promotional activities.
* Executes routine social media selling events. Verifies that the quality and quantity of merchandise is
adequate to obtain sales and production quotas.
* Coordinates training of E-commerce staff and store staff to effectively identify collectable and/ or valuable
merchandise.
* Monitors shipments to ensure timely and accurate deliveries to maintain satisfactory thresholds with
various marketplaces.
* Monitors and resolves customer service issues including but not limited to returns and disputes.
* Ensures merchandise is priced in accordance with established standards.
* Occasional travel is required for business related activities.
* Must be able to respond to emergencies at any time as needed.
* Reviews sellers' information on shopgoodwill.com and all other marketplaces to ensure that it is compliant
with requirements related to posting of items, description etiquette, and other criteria.
* Implements and updates all standard operating procedures applicable to the E-commerce Department.
* Attend meetings as required.
* Performs other job-related tasks as assigned

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