New

Program Manager, Crisis Stabilization Unit - Decatur, IL

Heritage Behavioral Health Center
65000.00 To 75000.00 (USD) Annually
tuition assistance, 401(k)
United States, Illinois, Decatur
Dec 29, 2025
Program Manager, Crisis Stabilization Unit - Heritage Behavioral Health Center (Decatur, Illinois) Salary: $65,000-$75,000 annually + every other Friday off paid Schedule: Full-Time \| Every other Friday off paid wellness day Looking for a leadership role where your work truly matters? Heritage Behavioral Health Center is seeking a passionate and experienced Program Manager to lead our Crisis Stabilization Unit. This pivotal role ensures the delivery of high-quality, immediate, and stabilizing care to individuals experiencing behavioral health crises. About Heritage Behavioral Health Center We are a mission-driven Certified Community Behavioral Health Clinic located in Decatur, Illinois, dedicated to improving mental health and substance use care across a multi-county area. At Heritage, every team member plays a vital role in client care-because we believe that when we care for our staff, they can better care for the individuals we serve. Why You'll Love Working Here * Collaborative, mission-driven environment * Every other Friday off paid wellness days * Competitive salaries aligned with state and national benchmarks * Loan forgiveness eligibility through NHSC * Professional growth opportunities, tuition assistance, and continuing education Your Role: Program Manager, Crisis Stabilization Unit Lead by example. Make an impact where it matters most! Heritage Behavioral Health Center is seeking a hands-on Program Manager to lead our Crisis Stabilization Unit, providing immediate, stabilizing care for individuals in behavioral health crisis. This is a working leader role-you'll not only supervise but actively role model best practices, train staff, and develop team members to deliver high-quality paraprofessional support during crises. Core Responsibilities Provide direct leadership and mentorship to Behavioral Health Specialists Role model crisis intervention and client engagement techniques Train and coach staff for clinical competency and professional growth Staff Leadership and Supervision * Directly supervise and mentor a team of 12 Behavioral Health Specialists and 1 Shift Lead * Conduct weekly 1:1 supervision with Shift Lead and bi-monthly 1:1 supervision with staff * Facilitate monthly group supervision sessions to foster team cohesion * Participate in on-call supervision rotation * Review daily narcotic counts for compliance Operational Management and Reporting * Ensure full staffing across all shifts to maintain client safety * Track and report staff attendance and call-offs in payroll platform (ADP) * Submit monthly productivity and call-off reports * Maintain daily communication with Assessing Clinician regarding census and admissions * Facilitate shift huddles for seamless care transitions * Collaborate with Residential Rehabilitation Program Manager on inventory and discharge planning Quality Assurance and Performance Improvement * Review and close incident reports within one business day * Develop strategies to reduce LAMA (Left Against Medical Advice) rates * Compile and submit monthly program performance reports Knowledge, Skills, and Abilities * Strong leadership and team-building skills * Expertise in crisis intervention and behavioral health best practices * Operational management and performance improvement experience * Proficiency in EHR systems and Human Resource platforms (e.g., ADP) * Excellent communication, problem-solving, and organizational skills Qualifications Graduate degree in counseling, clinical psychology, social work, or other human service field with ability to obtain licensure or certification as a CADC, LPC, or LSW, within 6 months Strong leadership, training, and staff development skills Valid driver's license, reliable transportation, and proof of insurance Prior supervisory experience in crisis, residential, or acute behavioral health settings preferred Benefits * Generous time off: vacation, sick, personal, and holidays * Wellness benefits: paid wellness days, EAP, fitness reimbursement * Comprehensive insurance: health, dental, vision, flex spending accounts * Retirement: 401(k) and Roth options * Professional growth: tuition assistance and continuing education * Loan forgiveness eligibility through NHSC Ready to lead, teach, and inspire? Apply today!