Advanced Application Analyst - Epic MyChart

Location: Remote - FL

Department: IS Informatics

Work Type: Full Time

Shift: Shift 1/ to

Minimum to Midpoint Pay Rate:$90,667.20 - $117,852.80 / Annual

This is a remote position. Incumbents who reside in Florida only may work at home. There may be occasional situations that require work to be performed on-site at an assigned Lee Health location.

We are seeking an Advanced Application Analyst with strong Epic MyChart experience to join our Virtual Health and Telemedicine team. This role is responsible for the advanced build, maintenance, optimization, and support of clinical and digital patient-facing applications that enable virtual care delivery.

The Advanced Application Analyst serves as a subject matter expert for assigned systems and initiatives, partnering with clinical, operational, and technical stakeholders to design, test, and implement solutions that support patient access, engagement, and care delivery. This position plays a key role in application upgrades, integrations, and project go-lives while ensuring system stability and performance.

• Support, maintain, and enhance Epic MyChart and related virtual health applications

• Serve as a subject matter expert on assigned project teams and departmental initiatives

• Design, build, test, and implement application solutions to meet organizational and patient needs

• Develop test scripts, conduct system testing, and support application upgrades and go-lives

• Collaborate with vendors and internal teams on Epic integrations and enhancements

• Troubleshoot issues and manage requests using ServiceNow or similar ticketing systems

• Apply advanced application and analytical skills to improve workflows and digital patient experiences

• Epic MyChart certification or demonstrated proficiency

• Strong understanding of the Epic upgrade lifecycle and release management

• Knowledge of Epic data courier processes

• Experience with vendor integrations within Epic

• Familiarity with project management / PMO processes

• Experience using ServiceNow or similar IT service management tools

• Solid technical acumen across software and hardware environments

• Working knowledge of medical terminology and healthcare billing infrastructure

• Experience supporting digital patient-facing applications

• Epic ClinDoc and/or Ambulatory experience

• Ability to adapt quickly in a fast-paced, evolving environment

• Strong ability to work independently and collaboratively across teams

• Excellent time management and organizational skills

• Flexible, open to change, and detail-oriented

• Strong written and verbal communication skills

• Education: Bachelors degree required; 5+ years of relevant experience may be substituted in lieu of a degree

• Experience: Minimum of 5 years of Information Systems experience required

• Certification: Epic MyChart certification strongly preferred

• License: Not required