Fulfillment Operations Supervisor

An Amazing Career Opportunity for a Fulfillment Operations Supervisor!!

Location: Austin, Texas

Job ID: 43908

The Fulfillment Operations Supervisor is a critical engineering-focused leadership role responsible for optimizing Production, Warehouse, and Shipping operations to ensure efficiency and on time delivery. This role drives continuous improvement in labor capacity, production processes, system performance, and efficiency metrics while identifying and resolving operational bottlenecks through engineering principles. It requires strong analytical skills to monitor processes, identify root causes, and implement improvements that support operational goals across the Americas Fulfillment Operations team.

Who are we?

HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees.Check us out here:www.hidglobal.comandhttps://youtu.be/23km5H4K9Eo

Physical Access Control Solutions (PACS):

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions.

This is more than just a job - it's your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.

Are you ready to make a difference? Join us and help shape the future of security.

As our Fulfillment Operations Supervisor, you'll support HID's successby:

• Leading daily production meetings focused on safety protocols and KPIs with an emphasis on process optimization.
• Analyzing daily build plans to align departmental work schedules with engineering requirements.
• Evaluating production and operational metrics using root cause analysis and corrective actions.
• Applying engineering principles to enhance labor capacity planning, operational flow, and system integration.
• Ensuring production schedules meet optimal lead times and delivery deadlines.
• Identifying process improvement opportunities through data analysis and implement engineering-driven solutions.
• Collaborating cross functionally to resolve product or material issues using technical expertise.
• Ensuring safe operation of production equipment and address technical issues to maintain uptime.
• Preparing and delivering performance reports and process improvement recommendations to senior leadership.
• Using data-driven insights to support technical and operational decision making.
• Monitoring employee performance and development, providing coaching and mentoring on technical processes.
• Driving continuous improvements in throughput, efficiency, and system reliability across fulfillment operations.
• Supporting operational alignment across Production, Warehouse, and Shipping through structured processes and reporting.
• Partnering with planning, engineering, and quality teams to resolve operational barriers and improve workflow.

YourExperienceand Background include:

• Bachelor's degree in Engineering, Industrial Engineering, Manufacturing Engineering, or related field
• 3-5 years of experience in manufacturing or operations management with an engineering focus.
• Experience in data analysis, process optimization, and applying engineering methodologies in production settings.
• Proficiency in mathematical operations including complex calculations and data analysis.
• Ability to read and interpret technical documents, specifications, and industry standards.
• Strong English communication skills with ability to explain technical concepts across the organization.
• Proficiency in MS Office tools; advanced Excel skills for data analysis and reporting.
• Working knowledge of ERP systems such as Oracle or Agile, and MES platforms.
• Familiarity with systems integration, production scheduling tools, and data analysis applications.
• Leadership or supervisory experience in a manufacturing or production environment is preferred.
• Experience applying continuous improvement methodologies such as Lean or Six Sigma is preferred.

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply?

• Empowerment: You'll work as part of a global team in a flexible workenvironment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don't need to check all the boxes.If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes.These tools help us efficientlyidentifycandidates whose qualifications and skills align with the job description. We use AI in a responsible manner andin accordance withapplicable data privacy laws and regulations. Importantly, all applicants are reviewed by our Talent Acquisition team. AI is used to support, not replace, human judgment in the evaluation process.

We make it easier for people to get where they want to go!

On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go - without having to think about it.

When you join our HID team, you'll also be part of the ASSA ABLOY Group, the global leader in access solutions. You'll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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