Supervisor, Enrollments

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Job Summary

The SAP C&I Enrollments team ensures all contracted accounts are accurately set up in the billing system and enrolled in the market according to contract terms. Responsibilities include reviewing exceptions throughout the Move-to-Bill process, resolving account issues, and ensuring accounts transition to market-based rates at contract expiration.

We are seeking an experienced leader to oversee operations, collaborate with cross-functional stakeholders, drive process improvements, and manage change during system integrations while providing exceptional business support. This role requires strong leadership, excellent communication skills, and close collaboration with subject matter experts across multiple departments.

The Enrollments Supervisor ensures the team provides accurate and timely support during the initial stage of the customer billing journey, including hands-on supervision of daily tasks and strategic resource deployment to meet company objectives.

Essential Duties & Responsibilities

• Evaluate business processes and identify opportunities for improvement through workflow redesign, automation, and elimination of inefficiencies.
• Monitor and analyze key performance indicators to ensure Service Level Agreements (SLAs) are met.
• Manage workflow queues, schedules, priorities, and allocate resources effectively.
• Troubleshoot and resolve contract issues promptly.
• Supervise temporary and permanent staff performing routine data entry and transaction processing.
• Build and maintain a high-performing team, fostering growth and development opportunities.
• Collaborate regularly with Sales Operations, Pricing, Credit, Legal, Contract Administration, Transaction Management, Billing, and Customer Service to ensure timely and accurate responsiveness.
• Ensure team members are trained on current products and processes.
• Maintain compliance with internal policies and business rules at all times.
• Perform other duties as required by business needs.

Working Conditions

• Hybrid Schedule: 4 days onsite, 1 day remote
• Occasional travel (up to 10%).

Minimum Requirements

• Bachelor's degree or equivalent experience.
• Three or more years of experience in the retail energy industry.

Knowledge, Skills & Abilities

• Knowledge of the utility and/or deregulated energy or telecommunications industry.
• Ability to identify critical business needs and align actions with strategic objectives.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent communication skills (oral and written) for cross-functional collaboration.
• Ability to remain calm and focused under pressure and adapt to changing priorities.
• Strong relationship-building skills with stakeholders across Sales, Legal, Risk, Credit, Pricing, etc.
• Analytical mindset with ability to interpret data and make decisions.
• Ability to work effectively in a team-oriented environment.

Preferred Qualifications

• Supervisory experience (3+ years).
• Familiarity with Siebel, SAP CCS, and Microsoft tools.
• Experience in business process analysis and improvement initiatives (3-5 years preferred).

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.