Guest Relations Host

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Guest Relations Host

Duties and Responsibilities

* Professional, well-groomed, and well-trained staff available to meet, greet and guide colleagues and clients to the respective meeting location. Visitor and client experience shall be professional, warm and genuine
* Ensure all meeting rooms are kept clean, tidy are ready for use - ensure highest level of cleaning standards. Pre- checks to be conducted before every meeting including equipment and AV/ VC checks
* Set up and reset of internal and external meeting rooms, training rooms or conference rooms. Manage rooms to be set up appropriately according to individual booking and equipment requests. Rooms should be reset as appropriate in line with daily booking schedules
* Issue Resolution- resolve simple AV/ VC, collaboration tools or other meeting and conference room related equipment issues
* Support and manage the meeting room booking system, which includes booking all forward and same day reservations, cancellations and / or amendments to bookings as per client requests (site depending) ensuring frequent communication with end user on their booking
* Manage catering requests, AV or VC, room equipment, any special requirements etc... liaise with FM team/ catering/ security/ any other vendors as appropriate to ensure all requests are fulfilled accordingly
* Ensure meeting room booking system is up to date- details for rooms are correct, assist with any booking inquiries and liaise with supporting teams if necessary
* Manage meeting room inventory checks
PUBLIC
* All meeting rooms consumables, including F&B, should be refilled and reset after each meeting where appropriate
* Obtain all external attendee names of visitors and prepare a daily visitor arrival list for the next working day
* Encourage and nudge appropriate booking behavior and provide utilization reporting including block booking, no shows etc...
* Conduct regular visual checks on meeting room usage (vacant or in use) to support ad hoc analysis of bookings vs utilization
Hospitality and Events Management
* Manage and follow up on the event set up / run down on the respective floor, ensuring everything is in order including technology assistance and all teams involved are prepped for required activities
* Assist with coordination of events: supervise the set-up / dismantling of event venues, perform risk assessments. Liaise with necessary teams (security, housekeeping etc...) as necessary to ensure a consistent level of service

Always deliver 5* customer service with a professional and presentable appearance
* Meet and greet all staff, customers and visitors professionally and cheerfully
* Ensure reception desks, waiting areas and internal meeting rooms are maintained to highest standards of tidiness and cleanliness as outlined in any operational KPIs
* Serve as an information source for staff and customers- assist and advise with any inquiries on building facilities, meeting room locations, special events, surrounding amenities as appropriate
* Be approachable and interact with guests and members of staff of all levels in a professional and friendly manner
* Manage all visitor categories in line with security protocol
* Inform hosts of the arrival of their guests or escort to host/ meeting room (in line with security practices)
* Monitor waiting areas to ensure visitors are collected/attended to in a timely fashion, interacting as appropriate
* Issue and control visitor security passes; Liaise and interact with security to guarantee a safe working environment for all visitors and staff
* Proactive premises inspections, proactively raise work orders for surrounding areas to report any maintenance issues, cleanliness issues or system faults where necessary
* To be customer focused at all times, by being visible at the reception desks and developing relationships with staff and customers

Skills/Competencies

* Strong problem-solving skills with the ability to react quickly and decisively when faced with a problem or issue
* Strong team player with a commitment to support their colleagues
* Ability to work under pressure and to tight deadlines
* Exceptionally organized and skilled in multi-tasking, with outstanding time management skills
* High level of grooming standards
* Proven track record of achievement

Fluent in the English language - written and oral
* You are passionate about people, providing them with great experiences. A natural "people person" with exceptional Customer Service skills and attuned to customer needs
* Excellent verbal and written communication skills with the ability to communicate professionally and effectively
* Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, Teams, SharePoint, and Access)
* Previous Hospitality/ Reception experience is preferred- minimum 3 years
* High attention to detail

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.