OpenBlue Customer Support Administrator - Americas

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.Join our winning team and pave the way for a bright future.With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's what we have to offer:

• Competitive Pay
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• JCI Employee discount programs (The Loop by Perk Spot).
• Check us out: A Day in the Life of the Building of the Future - https://youtu.be/pdZMNrDJviY]

What you will do:

The OpenBlue Customer Support Administrator will be responsible for delivering comprehensive pre- and post-sales booking support for Johnson Controls Inc. (JCI) Install and Services businesses, specifically focused on OpenBlue offerings (including Legacy OB and Legacy FMS). This role ensures accurate deal booking, contract creation, margin tracking, and compliance with Delegation of Authority (DOA) guidelines.

How you will do it:

• Provide end-to-end booking support for OpenBlue Install and Services transactions, including pre-sales set-up and post-sales validation.
• Ensure accurate tracking of provided margins and manage DOA processes to support deal variations.
• Guide and coach stakeholders in the creation of master/child contracts, multi-term service agreements, and pre-paid PSA structures.
• Collaborate closely with regional COAs (Customer Operations Associates) and CSRs (Customer Service Representatives) to ensure accurate and timely deal bookings.
• Validate post-sales contract details and maintain accurate records within booking systems.
• Identify internal branch stakeholders, track project start dates, and request internal PO's.
• Coach branch sellers on proper tagging of product codes within booking ERPs.
• Support OpenBlue sellers and internal teams in navigating JCI's regional booking platforms.
• Facilitate renewal bookings and ensure continuity of service agreements.
• Document and enhance the booking process for OpenBlue, making it easier for the teams.

What we look for:

• Minimum of 5 years of experience in Sales Administration, Quoting, or Order Entry roles with direct interaction with sales teams.
• Associate's degree in a related field preferred; equivalent professional experience will be considered.
• Proficiency in JCI Americas booking systems such as CBS (IBS), NxGen, and Solution Navigator.
• Experience with Salesforce.com is highly preferred.
• Strong communication, analytical, and technical skills.
• Exceptional attention to detail and organizational capabilities.
• Ability to work under time constraints and meet deadlines.
• Demonstrated ability to work independently while contributing effectively within a team environment.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

HIRING HOURLY RANGE: $27.50-$37.76 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.