Customer Research Specialist

At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything.

Our associates. . .

Have Purpose - we do work that matters for our partners, the community, and the healthcare industry.

Innovate with us to move healthcare forward.

Give back to the community with paid volunteer time off.

Think Boldly - we have big ideas and are empowered to "think like an owner."

Fit your role and do what you love.

Grow and develop along a career path designed by you.

Feel Connected - our favorite thing about our workday is each other.

Support one another - no one says, "That's not my job."

Celebrate with each other at beer:30, virtual events, and company gatherings.

Be Understood - we are each unique and want to live our best lives at work and home.

Let life happen with My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave.

Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan.

Who we want

• Are you a self-motivated individual with strong problem-solving and time management skills?
• Are you comfortable working with data and speaking to the meaning of data?
• Do you enjoy coordinating efforts with both internal and external contacts?
• Do you have an aptitude for technology and a willingness to learn?
• Are you highly organized and responsive?
• Do you have an interest in quantitative statistical analysis?

What you will do

As a Customer Research Specialist, you will be responsible for designing and programing surveys, and analyzing results to meet customers' research objectives. This includes management of all aspects of custom research projects such as customer communication, survey writing and sampling plan development, survey programming, tracking, results analysis, compilation and presentation of results, documentation, and vendor partnerships. You will manage multiple custom research projects simultaneously, which requires excellent time management skills and the ability to prioritize and multi-task. You will ensure exceptional customer experience with internal and external customers by assisting with education on guidelines, background, and best practices.

What you need

• Bachelor's degree required
• Proficient in Microsoft Excel and PowerPoint
• Strong written, verbal, and interpersonal communication skills
• Exceptional self-motivation, time management and problem-solving skills

Would be nice

• Research background preferred
• Experience interpreting and visualizing data sets

Compensation

• In the spirit of pay transparency, we are excited to share the base salary range for this position is $60,000-$81,000 annually, exclusive of fringe benefits or potential bonuses. If you are hired at NRC Health, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package. For more information on specific benefits, please refer to our Careers Page.
• NRC Health is not currently hiring in DE, HI, LA, MD, NJ, RI, D.C. While this position may allow for a work from home environment, preferred candidates will live inthe Lincoln, Nebraska and surrounding areas.
• In general, NRC Health's positions are closed within 45 days. However, factors such as candidate flow and business necessity may require NRC Health to shorten or extend the application window. We encourage our prospective candidates to submit their application expediently so as not to miss out on our opportunities.
  

Inclusion & Belonging

• At NRC Health, Inclusion & Belonging are essential to our mission as a company devoted to greater Human Understanding. For information about our efforts in this area, please refer to our Equal Employment Opportunity policy.

Have Purpose. Think Boldly. Feel Connected. Be Understood.