Account Manager/Customer Experience Representative

Alliant Insurance Services is one of the nation's largest and fastest-growing insurance brokerage and consulting firms. We operate through a network of specialized national platforms and local offices to offer our clients a comprehensive portfolio of solutions built on innovative thinking and personal service. Alliant is changing the way our clients approach risk management and benefits, so they can capitalize on new opportunities to grow and protect their organizations.

More information is available on the company's website at: www.alliant.com.

SUMMARY

Responsible for managing a portfolio of existing customers. This position is responsible for delivering the overall customer experience and achieving customer retention and revenue expansion goals.

POSITION HIGHLIGHTS:

* Position works with our Seafax team
ESSENTIAL DUTIES AND RESPONSIBILITIES

Develops strong relationships with existing customers and end users.

Leverage consistent communication to gain insight into the structure of each organization in portfolio.

Understands the Seafax product offerings and communicates features and benefits.

Effectively anticipate needs and changes within customer's business to increase retention and grow revenue.

Works with senior managers to strategically expand revenue opportunities.

Build and manage sales pipeline with adequate opportunities to achieve sales targets.

Provides exceptional customer service to all requests from portfolio customers and end users.

Proactively identifies any issues related to usage or customer satisfaction.

Ensures customer and user information including title and phone numbers are accurate.

Attains revenue and retention goals.

Performs all duties in accordance with all company policies and procedures, and all federal, state and local laws, wherein the Company operates.

Performs other duties as assigned.

QUALIFICATIONS
EDUCATION / EXPERIENCE

Bachelor's Degree BA/BS degree or equivalent experience preferred

Two (2) or more years Proven sales or relationship management experience

SKILLS

Success-orientated with a track record of achievement

Outstanding verbal and written communication skills

Ability to build relationships

Team player with excellent attention to detail

Creative problem solver with customer-first attitude

Strong phone presence

Proficient with office software and phone systems

#LI-REMOTE
#LI-RF1

We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.

For immediate consideration for this position, please click on the "Apply Now" button.

Alliant Insurance Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status.

If you are applying for a job and need a reasonable accommodation for any part of the employment process, please call our Career Center at 1-877-901-9473 and let us know the nature of your request and contact information.

For more information on Alliant Insurance Service's benefits, click here.