Scheduler

Missouri Cancer Associates is a multi-specialty practice including medical oncology, hematology, radiation oncology and urology. We have 22 providers that service ten Missouri communities. Our main office is in Columbia. Through state-of-the-art medical technology, highly experienced physicians and nurse practitioners and quality patient care, Missouri Cancer Associates has become the premier Cancer Treatment Center in Mid-Missouri. In August 2022 we celebrated our 40th year of taking care of patients!

We are looking for a friendly and hard-working Scheduler / Check in staff to join our team. Candidates should have an outgoing and friendly demeanor, a positive work ethic, and have a track record of working well with others in a team environment. We prefer applicants who have some customer service experience, but we are willing to train the right person. You must exemplify the values of our company and provide patients with the highest levels of care.

Full Time / 40 hours per week (M-F, 7:30-4)

Why work for us? We offer challenging positions in a fast-paced environment. If you enjoy people and want the opportunity to make a difference in the lives of many, check us out!

We offer a competitive benefits package that includes -

• Medical
• Dental
• Vision
• Life
• Short Term Disability Coverage
• 401k Retirement Plan
• Paid Time Off
• Wellness program that rewards you for practicing a healthy lifestyle!

This position is located at 1705 E Broadway, Columbia, MO.

Missouri Cancer Associates is affiliated with Urology Associates of Central Missouri and the US Oncology Network

SCOPE: Under general supervision, is responsible for scheduling patient appointments and tests in an efficient and timely manner. Serves as a liaison between patient and medical staff. May include outside scheduling and/or surgical scheduling responsibilities. Provide coverage at the check-in desk as needed. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business.

Key Responsibilities:

• Accurately register new patients in the electronic medical record (EMR) system, ensuring all required information is complete.
• Schedule new and returning patient appointments in accordance with physician and office protocols.
• Manage appointment changes, including cancellations and rescheduling, and promptly notify patients of any updates.
• Coordinate outpatient appointments, diagnostic testing, procedures, and surgeries as requested. Communicate clearly with patients regarding appointment details and any necessary preparation.
• Follow up on completed outpatient services to ensure providers receive all relevant records and results.
• Maintain up-to-date and accurate documentation within the EMR system.
• Collaborate with the prior authorization team to ensure required pre-certifications are obtained.
• Schedule post-operative follow-up appointments as needed.
• Monitor and respond to scheduling-related messages in the EMR system in a timely and efficient manner.
• Resolve scheduling conflicts and accommodate urgent or time-sensitive cases.
• Collect co-pays, deductibles, and other patient financial responsibilities at the time of service.
• Refer patients for financial counseling when appropriate.
• Provide compassionate support to patients navigating complex treatment plans.
• Uphold patient confidentiality and comply with HIPAA and clinic policies.
• Support overall front office operations by following established procedures and assisting with other duties as needed.
• Prepare correspondence, memos, forms, and other documents as requested by the supervisor.
• Demonstrate a basic understanding of medical terminology, including diagnostic and procedural coding, to support accurate scheduling.

Systems Utilized:

• Centricity Practice Management - for patient registration, scheduling, and billing.
• iKnowMed G2 - for oncology-specific EMR documentation and coordination.
• Aria - for radiation oncology scheduling and treatment tracking.
• Microsoft Outlook - for internal communication, calendar coordination, and appointment reminders.

• High school diploma or equivalent required.
• Minimum three years' office experience, preferably in a medical office setting.
• Knowledge of medical terminology and coding required. Must have excellent communication skills, written and verbal skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel) required.

  PHYSICAL DEMANDS:

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

  COMPETENCIES:

  Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; is regarded as reliable resource in the technical/functional area; accesses and uses other expert resources when appropriate

  Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility.

  Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty.

  Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them

  Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiency.

  WORK ENVIRONMENT:

  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves contact with patients and public