IT Technical Specialist

Who is Kee Safety?

Separating People from Hazards is our life's work. Kee Safety, Inc. is the North American business operation of Kee Safety, Ltd. in the United Kingdom. We maintain a strong sales presence here in the USA with our manufacturing and warehouse center headquartered in Buffalo, New York.

Kee Safety is the leading global supplier of safety systems and solutions. When you join the Kee Safety Team, you are not only aligning yourself with the leading safety and fall prevention experts in North America but with people who are passionate about fall prevention, safety, and who care about their company and its customers.

What Can We Offer You?

We are most proud of our employees and our culture. We believe in our employees and understand that when they are engaged and they are happy - they will thrive and our business will grow.

Our corporate culture includes:

• A strong, collaborative work environment
• Training and development opportunities for personal and professional growth
• Life-long friendships
• Our Kee Giving Sponsorship Program: Kee Safety will donate to community initiatives that employees support outside of work

Kee Safety provides some of the best benefits around:

• 401k plan with excellent match and bonus contribution
• A comprehensive benefits program that includes medical plans starting at $0, vision and dental coverage, life and disability coverage paid 100% by the Company
• Paid holiday, vacation and sick time

What Makes this Job Awesome?

The IT Support Specialist provides (level 2) IT support for all North American business units and is responsible for the day-to-day operational management and support of the computers, VOIP system, networks, and applications in use at all North American business units. This role involves proactively managing systems with appropriate tools and resources, assisting in the technical design, planning, and implementation of Kee Safety projects as part of cross-functional teams, and integrating systems into the existing Kee Safety infrastructure. This is an office based position.

How Will You Do This?

• Work primarily in a Windows and Office 365 environment, and other Cloud-Based environments
• Perform systems analysis and procedures, including consulting with users, to determine hardware, software, or system functional specifications
• Assist in the design, development, documentation, analysis, creation, testing, or modification of computer systems or programs based on user or system design specifications
• Conduct routine maintenance and troubleshooting for LAN, WAN, and firewall technologies
• Setting up and maintaining virtualized environments using tools like VMware or Hyper-V
• Perform Windows Server and Azure Cloud administration as well as support of legacy systems
• Support Windows PCs (Laptop & Desktop), Microsoft Office Applications, Microsoft 365/Azure tasks, Peripheral Devices (Printers, Scanners, etc.), Android/iOS devices, and limited MacOS support
• Set up and configure new PC hardware and provide full support to users receiving new hardware
• Provide daily technical IT support to all users at Kee Safety and related Business Units around North America
• Use a ticketing system to log and track all reported issues, resolving tickets in a timely manner or escalating as necessary
• Identify opportunities to optimize IT systems and processes, reducing recurring issues and enhancing performance
• Evaluate and adopt emerging technologies to improve operational efficiency
• Document solutions, create knowledge base articles, and train team members to increase organizational IT expertise
• Collaborate with cross-functional teams to design, plan, and implement IT projects, ensuring smooth integration into Kee Safety's infrastructure

General Duties

• Daily use of remote support software to manage user systems
• Designing and implementing IT infrastructure, including servers, networks, and storage solutions
• Monitoring network performance and ensuring network security
• Performing routine maintenance, updates, and upgrades on IT systems
• Carry out any reasonable task as requested by management
• Office based position

We Want to Hear from You If You Have:

• 2-year AAS degree in Computer Science, Information System, IT or related technical field; will accept work experience in an IT role, in lieu of educational requirements
• 3-5 Years of proven work experience in Windows OS environments and Office 365, including remote user support
• 2-4 Years of work experience with server administration and cloud-based architecture (MS Azure)
• 2-4 Years of Experience with cloud-based endpoint management solution (MS Intune is highly desirable)
• Good understanding of LAN, WAN and Firewall technologies
• Technical Certifications, (e.g., CompTIA A+, Network+, ITILv4 Foundations, Microsoft Azure Certifications) are a plus

Special/Particular Requirements (safety, physical, etc)

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to sit for up to 8 hours
• Must be able to bend, squat, twist, turn occasionally
• May be required to lift up to 25 lbs. occasionally
• Must be able to be On-Call on a rotational basis

Individual characteristics

As the IT Technical Specialist your attitude and aptitude are critical, the willingness and desire to learn, but also contribute with new knowledge will be a key factor in your success. Other important characteristics include:

• Self-Motivated Leader: Eager to take initiative and guide others in achieving shared goals
• Adaptable Learner: Open to acquiring new skills and technologies in a constantly evolving field
• Strategic Thinker: Able to balance detailed troubleshooting with a big-picture understanding of IT infrastructure
• Customer Advocate: Dedicated to providing exceptional service and fostering positive relationships
• Process-Oriented Problem Solver: Driven to identify root causes and implement sustainable solutions
• Exceptional troubleshooting, organizational, and time management skills
• Strong written and verbal communication abilities to explain technical concepts to non-technical users
• Proven ability to work independently and collaboratively within a team
• Professional customer service attitude when dealing with employees in all North American business units
• Ensure that technical knowledge required to support systems aligns with current systems employed

Join our team and grow with us, there is a world of possibilities out there!

Kee Safety Inc., is an equal opportunity employer