New

Financial Aid Counselor

Elmhurst University

remote work

United States, Illinois, Elmhurst

190 South Prospect Avenue (Show on map)

Sep 27, 2025

Posting Text

Posting Number	S00668P
Position Status	Non-Exempt
Reporting Relationship(s)	Associate Director of Financial Aid Counseling
Supervisory Relationships
Job Summary	The Financial Aid Counselor will counsel and assist both prospective and current students/parents on the financial aid process. The position will review and perform FAFSA verification for selected students and will counsel students on missing information. The Financial Aid Counselor will assist in all customer service efforts in the Office of Student Financial Services. The position is on-campus with limited, regular remote work arrangements available.
Salary Range	$21.15-$23.08. This is the hourly range for this position. The hourly range offered will depend on a candidate's experience and education, and departmental budget.
Essential Functions	Counsels students and families on all matters related to financial aid, verification, and billing. Conducts appointments in person, virtually, and over the phone. Assists with incoming communications to the office via phone, email, and other methods. Attends to walk-ins and provides customer service for in-office guests. Helps manage day-to-day document intake for verification and student employment. Processes student employment requests as needed. Assists with department communications and outreach projects. Reviews and processes FAFSA verification for selected students. Provides regular support for student employees, including daily functions and training. Leads presentations and creates materials for on-campus and off-campus functions/activities. Attends trainings and conferences in key areas and maintain an understanding of trends.
Other Duties and Responsibilities	Demonstrates a strong commitment to continuous improvement. Supports the mission, vision, and values of Elmhurst University. Performs other duties as assigned.
Minimum Qualifications	Bachelor's Degree Customer service experience Strong communication and technical skills
Preferred Qualifications	Familiarity with federal and state financial aid regulations 1-2 years of experience in financial aid administration Bilingual English/Spanish Ellucian Colleague experience
Working Conditions/Physical Requirements	The essential functions of this position are primarily performed in an indoor setting with limited exposure to outdoor weather conditions. Work is often sedentary in nature and requires remaining in a stationary position for extended periods. Required abilities include speaking and hearing for in-person and virtual communication, using close and distance vision when reading documents or viewing screens, and performing tasks with repetitive fine motor skills. Work may require occasional lifting, bending, carrying, or otherwise moving objects weighing up to 15 pounds. Qualified applicants who can perform the essential functions of this position with or without reasonable accommodations will be considered.
Work Hours
Posting Date	09/26/2025
Closing Date
Open Until Filled	Yes
Special Instructions to Applicants	An overview of Elmhurst University benefits is available here . Elmhurst University is a leading four-year institution of higher education that seamlessly blends a liberal arts education and professional preparation to help students acquire knowledge and skills for enduring success. Founded in 1871, Elmhurst now offers more than 70 undergraduate programs of study, more than 20 graduate and certificate programs in flexible formats, and the Elmhurst Learning and Success Academy for young adults with differing abilities. Elmhurst University ranks among the top 10 best regional colleges and universities in the Midwest, according to U.S. News & World Report. Recruiting and retaining a diverse workforce is a critical component of the University's mission, vision and core values. Our commitment stems from the belief that an institution of higher learning is enriched by the presence of diversity. Elmhurst University is an equal opportunity employer and prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, national origin, gender, sexual orientation, religion, age, creed, ancestry, veteran status, marital status, disability, or any other characteristic protected by law.