BARC Customer Service and Cashier

*Two Positions Available

Position Number: 40078743

Payroll Title: BLANK AST 2

Job Code: 4723

Job Open Date: 9/26/2025

Application Review Begins: 10/13/2025

Department Code (Name): CTLR (Controller)

Percentage of Time: 100%

Union Code (Name): CX- Clerical Unit

Employee Class (Appointment Type): Staff: Career

FLSA Status: Non-Exempt

Salary Grade: N/A

Pay Rate/Range: The budgeted salary range that the University reasonably expects to pay for this position is $25.38 to $27.07/hour. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University. The full salary range for this position is $25.38 to $35.97/hour.

Work Location: Student Affairs & Admin Svs - 1212

Working Days and Hours: M-F 8am - 5pm

Benefits Eligibility: Full Benefits

Type of Remote or Hybrid Work Arrangement, if applicable: N/A

Special Instructions:

For full consideration, please include a resume and a cover letter as part of your application.

Department Marketing Statement:

Business & Financial Services is an integral campus and community partner, providing sustainable value-added services and solutions to ensure responsible compliance and stewardship.

Benefits of Belonging

Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. Learn more about the benefits of working at UC

Brief Summary of Job Duties:

The BARC Customer Service Cashier serves as the primary point of contact for students, parents, and campus departments regarding billing, payments, and account inquiries. The role processes and records payments for tuition, housing, fees, and other departmental charges using BARC and CASHNet systems, including mailed remittances, electronic payments, and third-party transactions, while maintaining strict internal controls. The position provides professional customer service, assists with troubleshooting and resolving account issues, and supports departments with accurate and timely financial transactions. Additionally, the Cashier helps manage high-volume periods, audits forms and payments, and ensures compliance with UC policies, FERPA/HIPAA regulations, and campus procedures.

Required Qualifications:

• High school diploma or equivalent experience.
• 1-3 years Experience providing professional customer service, demonstrating clear communication, problem-solving, and interpersonal skills.
• 1-3 years Experience handling financial transactions, payments, or account-related processes with accuracy and attention to detail.
• 1-3 years Experience maintaining accurate records, reconciling information, or performing data entry tasks in a structured environment.
• 1-3 years Experience using computer systems, databases, or software applications to track, manage, and report information.
• 1-3 years Experience working collaboratively in a team environment and effectively interacting with clients, customers, or internal stakeholders.
• 1-3 years Experience managing multiple tasks, prioritizing workloads, and meeting deadlines in a fast-paced or high-volume setting.

Special Conditions of Employment:

• Candidates must be legally authorized to work in the United States without the need for employee sponsorship
• Satisfactory criminal history background check
• UCSB is a Tobacco-Free environment

Misconduct Disclosure Requirement:

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegation or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

"Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

UC Sexual Violence and Sexual Harassment Policy
UC Anti-Discrimination Policy
Abusive Conduct in the Workplace

Job Functions and Percentages of Time:

• 80% BARC Customer Service - Serves as the primary contact for students, parents, and campus departments regarding billing, payments, and account inquiries. Provides prompt, accurate, and professional guidance, troubleshooting issues and offering solutions and training as needed. Identifies trends in customer inquiries and transaction processing, recommending improvements and managing increased volumes during peak registration periods while maintaining efficiency and attention to detail. Requires thorough knowledge of UCSB registration and cash handling policies, FERPA/HIPAA regulations, UC receivable policies, and transaction processing in BARC, CASHNet, and GL systems to effectively resolve issues and support departments.
• 20% Student Payment Processing - Receives mailed and in-person remittance payments, opening and processing them under dual control to ensure accuracy and security. Uses the CASHNet cashiering system and the BARC receivables system to interpret, designate, and record various combinations of payments for BARC charges, including tuition, registration, housing, Student Health, library fines, telephone, and departmental fees (e.g., Registrar's Office, Graduate Division, Film Studies). Ensures all payments are accurately processed, applying close attention to detail, and receives, audits, and processes forms for various campus departments according to departmental deadlines. Applies knowledge of specific forms, charges, and procedures to complete transactions correctly, and assists customers with payment inquiries using CASHNet.

UC Vaccination Programs Policy:

As a condition of employment, you will be required to comply with the University of California Policy on Vaccinations Programs.
As a condition of Physical Presence at a Location or in a University Program, all Covered Individuals* must participate in any applicable Vaccination Program by providing proof that they are Up-to-Date with any required Vaccines or submitting a request for Exception in a Mandate Program or properly declining vaccination in an Opt-Out Program no later than the Compliance Date (Capitalized terms in this paragraph are defined in the policy.). Federal, state, or local public health directives may impose additional requirements.

For more information, please visit University of California Policy on Vaccinations - https://policy.ucop.edu/doc/5000695/VaccinationProgramsPolicy

*Covered Individuals: A Covered Individual includes anyone designated as Personnel or Students under this Policy who physically access a University Facility or Program in connection with their employment, appointment, or education/training. A person accessing a Healthcare Location as a patient, or an art, athletics, entertainment, or other publicly accessible venue at a Location as a member of the public, is not a Covered Individual.

Equal Employment Opportunity:

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Reasonable Accommodations:

The University of California endeavors to make https://jobs.ucsb.edu accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Katherine Abad in Human Resources at 805-893-4664 or email katherine.abad@hr.ucsb.edu. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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