Coordinator, One Stop Services

Temple University's is searching for Coordinator, One Stop Services

Position Summary:

The One Stop Coordinator (Financial Aid Support Focus) serves as a frontline resource within Temple University's One Stop Student Services Center. This position provides direct support to students and families with financial aid-related questions while also assisting with broader student success initiatives. The coordinator ensures students receive accurate, timely, and holistic support by leveraging strong knowledge of federal, state, and institutional financial aid policies.

Reporting to the Director of the One Stop and working closely with the Associate and Assistant Directors, the Coordinator plays a critical role in enhancing the student experience by resolving issues efficiently, referring complex cases appropriately, and contributing to the division's foundational belief that every Temple student should feel supported.

This position operates within the One Stop's Tiered Service Model. Coordinators primarily address inquiries at Tier 1 (self-service) and Tier 2 (front-line support), resolving issues at the lowest effective level while ensuring smooth escalation to Tier 3 managers or Tier 4 functional specialists when needed. Performs other duties as assigned.

This position requires Child Abuse Certifications prior to the commencement of service

Required Education & Experience:

*Bachelor's degree and a minimum of one (1) year of directly related experience in student services, financial aid, customer service, or related field.

*An equivalent combination of education and experience may be considered.

Required Skills & Abilities:

*Knowledge of federal, state, and institutional financial aid regulations strongly preferred.

*Strong communication and interpersonal skills with the ability to explain complex policies clearly.

*Demonstrated commitment to customer service and student success.

*Ability to manage multiple priorities in a fast-paced environment.

*Strong attention to detail, organizational skills, and problem-solving abilities.

*Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Teams; Ability to learn new and emerging technologies.

*Familiarity with student information systems.

This position is assigned as Onsite.

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Go here to review: https://safety.temple.edu/reports-logs/annualsecurity-report You may request a copy of the report by calling Temple University's Campus Safety Services at 215- 204-7900.

Become a part of the Temple family and you will have access to the following:

Full medical, dental, vision coverage

Paid time off

11 Paid Holidays

Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE

A generous retirement plan and so much more!

T Grade: T23

Salary Range: $32,000 - $45,350

A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant's education and experience, all relevant internal equity considerations, department budget, and funding source.