New

Account Resolution Recovery Supervisor

OnPath Federal Credit Union
life insurance, sick time, 401(k)
United States, Louisiana, Metairie
3131 N. I-10 Service Rd. E. (Show on map)
Sep 26, 2025
At OnPath Credit Union, we share a passion for delivering exceptional service. Your primary role will involve building relationships with our members, offering personalized solutions and identifying opportunities to help them achieve financial success. If you thrive in an environment with team members who truly enjoy what they do and you are sales driven and motivated to succeed, then OnPath is the place for you! Voted eleven years in a row as one of the Top 40 Places to Work by the Times Picayune, we offer: Competitive Compensation Impressive Benefits Package including Medical, Dental, Life Insurance, and 401(K) Plan Paid Vacation, Wellness, Sick Time, and more! Interested? Become part of the OnPath team that believes exceptional service defines the core of who we are. We are looking for an Account Resolution Supervisor to join our team! The salary range for this position is $25.78 to $32.22 per hour based on skills and experience. This position is classified as hybrid. SCOPE: As a dedicated member of the OnPath CU team, this role performs a variety of tasks that in partnership with the surrounding departments, provides cost effective financial services for the benefit of our members who are our primary focus. Our core values are what make us E.P.I.I.C. We are Empathetic to the vast situations and needs of our members and to each other. We are Passionate about the financial growth and success of our members. We are Innovative in our ideas and goals to remain at the top of our class in financial services. Our Integrity is not an option. We require our employees to be honest and have strong moral principles. We are Committed to our promise to be the best financial advocates for our members and the communities we serve. PRIMARY FUNCTIONS: The Account Resolution Recovery Supervisor is responsible for overseeing specialized functions within the Account Resolution department, including-but not limited to-bankruptcy, repossessions, foreclosures, loss mitigation, legal matters, and charged-off accounts. Working in close partnership with the AR Manager, the AR Recovery Supervisor helps guide team performance, system improvements, and ensures full compliance with state, federal, and credit union regulations and policies. The position is accountable for achieving key performance metrics related to efficiency, quality, and departmental effectiveness while upholding OnPath's values of integrity and ethics. Major Duties and Responsibilities: Assist the AR Manager in setting short- and long-term departmental goals and keeping leadership informed of progress and key issues. Assists the AR Manager in coaching, mentoring, and motivating staff to meet or exceed individual and team performance goals, while fostering a culture of continuous learning and development through regular feedback and support. Provide support to team members on complex issues, escalations, and service challenges while maintaining a high level of professionalism. Coordinate and review the work of Account Resolution Specialists. Negotiates and coordinates payment arrangements with members; Initiate recovery activities, such as loan modifications, bankruptcy actions, repossessions, and litigation preparation-ensuring accurate documentation and adherence to credit union policies and regulations. Maximizes recovery efforts through timely follow-up on claims, effective use of skip tracing tools, oversight of third-party vendors, accurate credit reporting, and proper handling of charge-offs and collateral liquidation. Processes claims-including damage claims, GAP, service/warranty refunds, and estate claims. Oversee accurate documentation in the collection platform to maintain data integrity. Collaborate with third-party vendors and external partners to support departmental functions. Identify process inefficiencies and recommend improvements to enhance overall effectiveness and compliance. Ensure strict adherence to internal policies and guidelines provided by FNMA, FHLMC, CFPB, and other regulatory bodies. Protect credit union assets through timely and accurate resolution of accounts. Experience: Three years to five years of similar or related experience, including preparatory experience. Education/Certifications/Licenses: High school education or GED Interpersonal Skills A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers. Other Skills Strong analytical and decision-making skills. Effective communication and interpersonal abilities. Ability to lead and inspire a high-performing team. Proficiency in identifying problems and implementing solutions. Understanding of legal and regulatory guidelines related to collections and recovery. High ethical standards and commitment to integrity. Comfortable navigating and adopting new technologies. ADA Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, view customer information, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 5 pounds and frequently lift and/or move up to 25 pounds. Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. Mental Requirements Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. Disclaimers Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OnPath FCU is an EOE/M/F/Disability/Veteran