Builder Finance Loan Support Representative

This position supports the Builder Finance Group by executing and managing daily loan transactions. Responsibilities include processing loan advances, payments, payoffs, fees, collateral releases, and conducting research as needed. The incumbent will serve as a key point of contact for internal departments and external attorney offices, ensuring timely and accurate responses to inquiries and requests for information.

• Process daily loan transactions including advances, payments, payoffs, and fee assessments.
• Manage the release of collateral in accordance with established procedures.
• Conduct research to resolve transaction discrepancies and respond to inquiries.
• Maintain strict confidentiality and security of departmental and account information.
• Ensure compliance with regulatory standards and internal policies.
• Communicate effectively with internal teams and external legal representatives.
• Support audit and reporting functions as needed.

• Strong attention to detail and organizational skills.
• Ability to work independently and manage multiple priorities.
• Excellent written and verbal communication skills.
• Familiarity with loan documentation and financial systems preferred.
• Commitment to maintaining data integrity and confidentiality.
• Prior experience in banking, finance, or loan operations is a plus.

Position Title: Builder Finance Loan Support Representative

Business Unit: Operations

Reports to: Manager of Builder Finance Loan Support

Position Overview:

This position is primarily responsible for performing various duties to support the servicing functions of builder finance loans, coordinating work within the department and with other departments and reporting pertinent information to the immediate supervisor.The incumbent is responsible for responding to inquiries or requests for information and maintaining the security of the department and account information.

Primary Responsibilities:

Ensures loan documentation accurately reflects instructions outlined in credit approval and is measured against established volume levels, reviews request for compliance with Bank policy and procedure and advises Lenders or Underwriters of deficiencies.

Executes all aspects of loan servicing, such as but not limited to, remittance and reporting, posts payments for participated loans and builder finance loans, maintains SWAP loans base on established procedures and defines timelines with all functions meeting compliance requirements, timely recording of financial entries and customer satisfaction.

Coordinates specific work tasks with other personnel within the unit or department as well as with other units and departments in order to ensure smooth and efficient flow of information.Writes job procedures for assigned duties for final approval by immediate supervisor.

Provides operational, administrative and/or technical guidance and support to internal customers as appropriate. Conducts advanced research on loan accounts as requested by field personnel and management. Ensures quality customer service to internal customers and attorney offices.

Responds to inquiries or requests from customers and other company personnel within given time frames and within established policy.Processes document requests from various service providers.

Reports pertinent information to the immediate supervisor as requested, or according to an established schedule. Compiles information as necessary or as directed and provides data to appropriate company personnel.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

3

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent communication skills, both written and verbal

Ability to work and multi-task in a fast paced environment

Detail-oriented

Ability to use general office equipment

Ability to use a personal computer and job-related software

MS Word - Intermediate Level

MS Excel - Intermediate Level

Knowledge of loan documentation policies and related government regulations

Ability to make sound judgment to identify exception items

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

N/A

Physical Requirements or Work Conditions Beyond Traditional Office Work:

N/A

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.