Service Support Representative

Bright Minds, Better Calls: Make a Real Difference!

For 50 years, DMS Health Technologies has had the honor and privilege of delivering quality medical imaging care and service to our partners and their patients. Every day, we take that experience, expertise and direction that comes with 50 years to be leaders who deliver even greater quality imaging, care, and service. Visit our website to learn more about our remarkable company: https://www.dmshealth.com/

Fast paced and full of challenge! Our Service Support Center is the central point of communication for information, repair, and maintenance of the DMS mobile imaging fleet.

Essential Duties:

1. Assisting in the coordination of the service with customers and vendors. Follows up with service vendors to ensure proper communication and expectations are provided to the customer in a timely manner.
2. Receives, records, dispatches and coordinate work orders to staffed service engineers and outsource vendors after receiving a customer request for service.
3. Reviews contract for appropriate charging information.
4. Monitors and updates the service outlook board and call box.
5. Prepares work order and dispatches to the assigned service engineer or outsource vendor.
6. Schedules and coordinates the field service engineers for setups for mobile operations.
7. Keeps record of all changes in the service event statuses, communications, and work orders, monitoring call status through the lifecycle of the service event.
8. Updates service software site information as needed.
9. May perform other tasks such as order parts, track orders and return parts and receive vendor invoices.
10. Performs other duties as assigned.

This is a daytime schedule working shifts between the hours of 7:00 a.m.-6:00 p.m., Monday - Friday and will include a rotating on call schedule once every three weeks. Earn $250/week for the on-call schedule and pay for actual hours worked during this time. The on-call schedule is from 6:00 p.m.-midnight, and from 5:00-7:00 a.m., CST Monday-Friday and from 5:00 a.m.-midnight, CST, on Saturdays, Sundays, and DMS observed holidays.

Education and/or Experience

• High school diploma or equivalent
• 2+ years of customer service experience
• Experience in the transportation industry is a plus
• Excellent interpersonal, verbal and written communication, organizational, multi-tasking, problem-solving and project management skills
• Highly proficient with MS Office products, email, and internet navigation.
• The ability to take work direction and prioritize work
• Must be able to work well under deadline pressure

Equal Opportunity

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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