Service Operations Manager

Are you a WINNER looking to join a WINNING TEAM?

If yes, your search is over!

Annual Profit-Sharing Bonuses averaging 15% of salary.

401-K plan with 50% matching contributions up to 6%.

Cash Depot is a local family-owned, culture-driven company with a national footprint.

We're PROFITABLE and PROJECTED to DOUBLE in size in the next 3-5 years.

JOB SUMMARY:

The Service Operations Manager will lead, manage, and scale field service operations related to ATM repair and maintenance as well as cash movement logistics across the U.S. The role includes supervising the field service, dispatch, and technician support teams, ensuring compliance with service-level agreements (SLAs) and implementing strategic initiatives to improve service performance, technician productivity, and customer satisfaction.

SUPERVISOR RESPONSIBILITIES:

• This position will manage:
  
  
  
  • Director of Field Services
  • Logistics Manager
  • Technician Support Manager
  
  
  
  

DUTIES / RESPONSIBILITIES:

• Leadership and Team Management: Guide and motivate service teams to achieve service delivery goals.
• Process Improvement: Design, implement, and refine policies, standards, and procedures to improve service quality and efficiency.
• Problem-Solving: Act as a lead resource to resolve complex and high-priority service issues for customers and internal partners.
• Customer Focus: Ensure a customer-centric approach to business operations and promote customer satisfaction.
• Performance Monitoring: Track key performance indicators (KPIs) and operational data to assess service delivery and identify areas for improvement.
• Project Management: Launch and manage initiatives and projects to enhance service support processes.
• Stakeholder Communication: Provide updates, reports, and insights to leadership and other stakeholders.
• Other - Performs other related duties as assigned.

• 3-5 years of service management experience preferred
• Strong ability to lead and inspire teams
• Capability to analyze data and identify operational bottlenecks or opportunities
• Deep understanding of service delivery principles and customer satisfaction
• Excellent communication skills to collaborate with teams, customers, and leadership
• Results oriented and demonstrated strong sense of urgency
• Ability to adapt to change in the workplace or assignment of duties
• Problem solving, communication and teamwork skills
• Proficient with Microsoft Office Suite or relevant systems.
• Operate within the corporate policy guidelines and business practices.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by Team Members to successfully perform the essential functions of the job.

While performing the duties of this job, the Team Member is regularly required to talk and hear. Required to frequently sit, stand, walk, use hands to finger, handle or feel, and reach with hands and arms.

The TeamMember is occasionally required to lift and/or move 10 pounds, sit; stoop, bend and kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines, etc.

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 am to 5:00 pm, occasional overtime required.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities and activities may change at any time with or without notice.

Cash Depot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.