HR Shared Services Representative

Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members and more than 280 sites of care with over 1,800 affiliated providers across six states.

POSITION SUMMARY:

The HR Shared Services Representative serves as the primary point of contact for employee and manager inquiries. This role provides tier-one support on HR policies, processes, and systems; managing tasks throughout the employee lifecycle, including pre-boarding, onboarding, and processing terminations. The position supports data entry, phone calls and monitoring of Service Now cases while maintaining confidentiality, ensuring compliance with multi-state labor laws, and administering various HR programs while delivering exceptional customer service.

• Act as first line of support for all inquiries from employees and managers regarding programs, policies, and procedures; directing individuals to appropriate resources and answering questions in a timely and complete manner.
• Administer HR policies and procedures, covering multiple HR areas.
• Provide guidance on multi-state laws, regulatory requirements and compliance rules and ensure all processes are executed in accordance with government regulations, (application of Federal, state and local labor laws).
• Handle and coordinate transactions and data entry that are part of all aspects of the employee lifecycle such as pre-boarding, terminations, and status changes.
• Maintain confidentiality of department and employee information according to established practices.
• Responsible for new employee pre-boarding by monitoring completion of required documentation and processes and maintaining contact with new hire throughout the pre-boarding process including processing new hire paperwork, background checks, and I9s.
• Gather and maintain an accurate record of all employee details.
• Serve as a point person to troubleshoot employee HR system access issues.
• On camera appearances which require effective communication during all scheduled meetings and trainings.
• Provide excellent customer service by answering phone calls and addressing customer inquiries, concerns or complaints in a timely and professional manner.

Education & Experience:

• High School Diploma
• At least one year of experience in an HR function
• Prior Shared Services and/or Call Center experience
• Associate's degree, preferred.
• 2+ years of customer service experience, preferred.
• Data entry and retention with HR and process documentation and reporting experience, preferred.

Knowledge, Skills & Abilities:

• Strong interpersonal and customer service skills.
• Ability to work well and collaborate with remote team members,
• Ability to handle stressful situations and work independently.
• Strong organizational and time management skills.