Sr. Director, Enterprise Platform

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Senior Director, Enterprise Platform
Department & Team: IT
Reports to: VP, IT Enterprise Platforms & AI Services
Location: Remote (US)

Summary:

We are seeking a strategic technology leader to oversee the design, delivery, and evolution of enterprise platforms that power critical business operations. The Senior Director will set the vision and roadmap for platform strategy, drive modernization, ensure scalability and resilience, and align technology capabilities with business outcomes.

This role requires deep expertise in enterprise platforms (AWS, cloud, data, integration, automation, AI), proven success leading cross-functional teams, and experience managing vendor ecosystems at scale. The ideal candidate will combine technical acumen with business leadership, driving platform innovation, operational excellence, and measurable value creation.

Responsibilities include defining platform strategy, leading large programs, optimizing performance, ensuring compliance and security, and guiding high-performing teams. Success in this role means enabling agility, efficiency, and innovation across the enterprise through robust and future-ready platforms.

Key Responsibilities:

• Set platform strategy and roadmap aligned with business priorities and technology trends.

• Lead modernization and transformation initiatives across enterprise platforms (cloud, data, integration, automation, AI).

• Oversee design, delivery, and lifecycle management of enterprise platforms ensuring scalability, resilience, and performance.

• Drive vendor and partner management to optimize cost, performance, and innovation.

• Ensure platform governance, compliance, and security meet enterprise and regulatory standards.

• Build and lead high-performing teams with a focus on collaboration, accountability, and continuous improvement.

• Partner with business leaders to translate strategic objectives into platform capabilities that deliver measurable outcomes.

• Optimize operations and cost efficiency through standardization, automation, and continuous improvement.

• Track and report KPIs to demonstrate platform performance, adoption, and value delivery.

• Foster innovation by introducing emerging technologies and practices that enhance agility and competitiveness.

Desirable Skills

• 10+ years of relevant professional experience

• Enterprise Architecture expertise with ability to design scalable, secure, and resilient platforms.

• Cloud mastery (AWS, Azure, or GCP) including migration, optimization, and multi-cloud strategies.

• Data and integration leadership (APIs, middleware, data pipelines, analytics platforms).

• Automation and AI adoption to drive efficiency and intelligent operations.

• Vendor and partner management with strong negotiation and contract governance skills.

• Program and portfolio management for large-scale, cross-functional initiatives.

• Executive communication with proven ability to influence C-suite stakeholders and boards.

• Change management skills to drive adoption of new platforms and ways of working.

• Financial acumen to manage budgets, optimize spend, and deliver ROI.

• Talent development with a track record of building high-performance, diverse teams.

#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link:https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.