Manager of Business Services

The Manager of Business Systems leads the team in programming and managing of internal business applications and maintenance of business systems to meet business needs and support corporate and business unit goals, performance strategy and objective. The Manager is also responsible for relations with software vendors, contract negotiations, upgrades, project management, and budgeting.

Essential Functions and Responsibilities

• Manage daily operations associated with corporate and business unit applications, including support processes and optimization of production, development, and testing environments.
• Collaborate with business units to analyze operational procedures, identify issues, and recommend solutions.
• Partner closely with the IT Leadership, and business unit leaders to deliver technology solutions that support business needs.
• Oversee and continuously improve processes for handling requests, enhancements, and projects from the business.
• Contribute to the development of IT roadmaps and plans in collaboration with senior IT leadership.
• Lead a team that is responsive, disciplined, and committed to achieving results.
• Provide reporting to stakeholders on service levels, costs, and satisfaction.
• Ensure team members are trained, engaged, and aligned with business objectives.
• Work in partnership with Programming services team on system development initiatives.
• Coordinate and prioritize projects, preparing time and cost estimates as needed.
• Investigate and resolve service delivery issues, including root cause analysis.
• Conduct research on software, tools, and protocols to support business requirements.
• Participate in the development and testing of disaster recovery plans.
• Coordinate vendor activities and manage external service resources.
• Support help desk staff in resolving application-related issues.
• Stay current on hardware, software, and programming trends through training and professional development.
• Prepare technical reports, memoranda, and documentation as needed.

• Provide backup support to the EGI IT Department and business units as required.
• Attend trade shows, conferences, and seminars to stay current on new products and industry offerings
• Other duties as assigned.

Education and Experience

• Bachelor's degree in Computer Science or Information Systems required, Master's preferred.
• Minimum of six years' experience in information systems and technology, including at least 3 years of experience supporting or leading solutions for HR, Legal, and Finance systems; experience with EGI highly preferred.
• ERP/Integrated manufacturing system implementation experience (Symix/Syteline preferred).
• Demonstrated knowledge and success in managing and improving IT systems, including participation in medium to large-scale projects.
• Prior supervisory or team lead experience preferred.