New

Help Desk Specialist

TEKsystems
$25.00 - $35.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Massachusetts, Boston
Sep 26, 2025
Help Desk Analyst - Public Sector Financial Systems Support Location: Boston, MA (Hybrid - 4 days/month onsite) Schedule: Monday-Friday, 8:30 AM - 4:30 PM Pay Rate: $25-$30/hour (Depending on experience) 2 Year Contract: Opportunity of renewal for continued support on the project. Join a dynamic public sector team supporting critical financial systems and applications used across state agencies. This hybrid Help Desk Analyst role offers a unique opportunity to contribute to the modernization of legacy systems while providing top-tier customer support. Work Environment This role is primarily remote, with only four required onsite days per month at the Boston office. It's ideal for candidates who thrive in a hybrid setting and are passionate about public service and technology. Ready to make an impact in a mission-driven environment? Apply today to help shape the future of financial systems support in the public sector. Key Responsibilities * Collaborate with the Solution Desk Manager to assess and improve help desk operations for a legacy financial system, including protocols, staffing, and service level agreements. * Learn and support new applications including Mosaic, vendor self-service, and payroll platforms under the guidance of the Project Management Office. * Handle inquiries via ServiceNow, phone, voicemail, and email, ensuring timely and accurate ticket processing in line with customer service standards. * Manage and resolve tickets using the ServiceNow CSM application, escalating complex issues as needed. * Work closely with internal teams and external partners to deliver effective solutions and maintain high service quality. * Document all interactions and resolutions thoroughly in tracking software. * Collect user feedback to identify recurring issues and propose structural improvements. * Stay informed on organizational policies, participate in mandated trainings, and uphold compliance standards. * Promptly report any questionable actions or potential errors to leadership. Required Qualifications * Minimum 3 years of experience in IT service and support within a similarly complex environment. * Proficiency with service desk tools and best practices, particularly ServiceNow. * Strong business acumen and understanding of organizational dynamics. * Excellent written and verbal communication skills. * Customer-focused mindset with strong interpersonal skills and responsiveness. Pay and Benefits The pay range for this position is $25.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Boston,MA. Application Deadline This position is anticipated to close on Oct 9, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.