Senior Human Resources Coordinator

Job Posting Title:

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Hiring Department:

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Position Open To:

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Weekly Scheduled Hours:

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FLSA Status:

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Earliest Start Date:

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Position Duration:

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Location:

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Job Details:

General Notes

BENEFITS: UT Austin offers a competitive benefits package that includes:

• 100% employer-paid basic medical coverage

• Free Capital Metro bus rides

• Retirement contributions

• Paid vacation, sick time, and holidays

• Career growth & professional development

Please visit our Human Resources (HR) website at https://hr.utexas.edu/ to learn more about the total benefits offered when you join our team!

Purpose

This position leads the daily operations of the University Housing and Dining (UHD) Human Resources office, with a focus on delivering exceptional customer service, operational efficiency, and employee experience. This customer-facing leadership role oversees the HR service desk and team, serving as the central hub for HR support across UHD. The position ensures timely, accurate, and compliant HR service delivery while fostering a collaborative, data-informed, and solutions-oriented environment through cross-functional partnerships, team leadership, and continuous improvement initiatives.

Responsibilities

• Manage the HR customer service desk, ensuring prompt, professional, and solution-oriented support for managers, staff, and applicants. Serve as a primary point of contact for HR-related inquiries. Supervise full-time staff and student employees, assigning tasks, providing coaching and mentorship, conducting performance evaluations, and supporting professional development to ensure high-quality HR service delivery. Apply systems thinking to analyze employee data and generate actionable reports, partnering with the Associate Director of HR and the UHD HR Team to inform decision-making and drive continuous service improvements.

• Lead initiatives to enhance onboarding and customer service experiences, under the guidance of the Associate Director of Human Resources, with a focus on continuous improvement and delivering a five-star experience for employees and stakeholders. Oversee onboarding processes, ensuring alignment with institutional best practices and compliance requirements to support a seamless and engaging employee experience. Serve as a liaison with campus partners to coordinate background checks, I-9 verification, compliance training, and employee records management, ensuring timely and accurate completion of onboarding tasks.

• Oversee and triage incoming HR service requests received through the ticketing system, office walk-ins, and email, ensuring prompt and professional resolution or escalation. Ensure accurate and timely processing of HR transactions in Workday, including payroll updates, employee lifecycle changes, and recruitment actions. Monitor and manage HR workflows, proactively identifying and addressing bottlenecks to meet payroll and operational deadlines to maintain service levels.

• Ensure adherence to UT policies and procedures, with a focus on maintaining confidentiality and secure handling of sensitive HR documentation. Oversee and maintain HR filing systems and records, ensuring accuracy and compliance with university guidelines. Manage the collection, organization, and timely processing of recurring employment documentation. Identify and escalate complex or sensitive HR issues to the HR leadership team, providing context and recommendations to support informed decision-making.

• Lead and contribute to strategic HR initiatives and cross-functional projects that support organizational goals and enhance operational effectiveness. Provide high-level support to the Associate Director of HR, including coordination with the HR Compliance team and other functional leaders. Serve as a backup to HR Leadership team members, ensuring continuity of leadership and decision-making within the Human Resources department. Actively participate in the Human Resources Leadership Team, collaborating regularly with HR colleagues to advance UHD priorities and a cohesive HR strategy. Promote effective interdepartmental communication, facilitating collaboration and information sharing across units. Assist in the design and delivery HR-related training programs, tailored to meet the needs of staff and leadership across the organization. Perform additional duties as assigned, demonstrating flexibility and commitment to the evolving needs of the department.

• Bachelor's degree in human resource management, business administration, social sciences, public administration or a related field.

• Five years of experience in human resources administration or related field.

• Use of personal computer and other standard office equipment.

Relevant education and experience may be substituted as appropriate.

• More than five years of experience in human resources administration.

• At least two years of supervisory experience.

• Bilingual in English and Spanish.

• HR Certification.

• Experience working with sensitive and confidential information in an office setting.

• Experience working in a customer service environment.

• Demonstrated organization and prioritization skills.

$70,000 + depending on qualifications

• May work around standard office conditions

• Repetitive use of keyboard at a workstation

• Use of manual dexterity

• Monday - Friday, 8:00AM -5:00PM, hours days may vary due to business needs. This position will be required to work on campus.

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

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Retirement Plan Eligibility:

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.