Adjusting Services Senior Manager (Hybrid)

Position Compensation Range:

Pay Rate Type:

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• You will create a collaborative, performance-driven work environment by facilitating and promoting trust, transparency, and inclusion. Work with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development.
• Lead with influence and expertise. You will actively contribute to division or department leadership team. You will communicate and support our organizations mission, vision, values and practices.
• You will lead teams to ensure delivery of services that exceed customer expectations and compliance with regulatory and company standards.
• Maintain awareness of existing and proposed legislation, court decisions and latest trends in claims litigation to monitor our compliance and recommend procedure changes.
• Direct claims managers and staff on all aspects of claims handling including those related to coverage and escalated through the team.
• Review, evaluates and maintains file-handling process to meet company and statutory guidelines.
• You will participate in corporate claims initiatives including quality file handling, process improvement, training, and development of staff.
• Prepare and manage annual operating budget. You will also help prepare business plans.
• Identify and implement opportunities for process improvements.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated extensive knowledge of office and field claim handling processes.
• Demonstrated thorough understanding of policy language, coverages and underwriting intent.
• Demonstrated time management skills with the ability to work under pressure and adhere company productivity guidelines.
• Demonstrated claims handling experience and licensing.
• Demonstrated ability to recognize developing problems/conflicts and ability to resolve.

Licenses

• Obtain state specific property casualty claims licensing as required.
• Valid driver's license required plus an acceptable driving record.

Travel Requirements

• Up to 25%.

Physical Requirements

• Work that primarily involves sitting/standing.

Working Conditions

• Not applicable.

• Offer to selected candidate will be made contingent on the results of applicable background checks

• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

• Sponsorship will not be considered for this position unless specified in the posting

Preferred candidates will possess extensive litigation experience across all lines of our business. This leader will provide direction to claims managers and staff on all aspects of claims handling including those related to coverage and escalated through the team.

In this hybrid role, you will work 10 days per month from the office. You should reside within approximately 35-50 miles of one of the following office locations: Madison, WI or Phoenix, AZ, or Boston MA.

#LI-Hybrid

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.