Quality Assurance Coordinator

ResCare Community Living

The Quality Assurance Coordinator (QAC) position is focused on maintaining local compliance with State, Federal and BrightSpring Health requirements. The QAC provides leadership oversight to operations in meeting operational goals and ensure safety and satisfaction for individuals supported. The QAC will work with local programs within the region to develop, coordinate, implement, and monitor quality assurance initiatives and training programs to ensure the delivery of high-quality supports to the people and organizations we serve. The QAC plays an integral part in ensuring the operations meet regulatory and contractual compliance. The QAC will provide support to directors and administrators within the region.

Conducts quality assurance and operational reviews, generate reports, and identify desirable corrective and preventative actions
• Creates and distributes schedule for quality assurance checks and full audits to ensure audits are completed on a consistent and timely basis
• Maintains current knowledge of area program regulatory and company requirements to ensure accurate quality assurance review
• Followscompany procedure and practice for completing various program quality assessment audits
• Completes Utilization Reviews on a consistent and timely basis
• Completes follow-up of Quality Assurance audits on a timely basis
• Requests and attends training to maintain current knowledge of area program regulatory and company requirements to ensure accurate quality assurance review
• Provides support to the service sites though assistance with quality/compliance regulations
• Conducts training and assisting with current and new processes
• Provides direction with regulatory compliance
• Interprets policy and procedure for operational staff and management
• Maintains required training per company guidelines and policy
• Completes other duties as assigned

• HS Diploma/GED; Bachelor's degree preferred
• A combination of education and homecare experience may be substituted for a degree
• Experience conducting quality assurance and continuous improvement activities preferred
• One or more years' experience in quality management
• Excellent organizational and written skills
• Ability to maintain positive interpersonal communication with employees and customers