System Engineer Sr. ITSM/ITOM Environment

System Engineer Sr.

Operate and Manage ITSM/ITOM Environment Sr.

Location: Washington, DC - Remote

Clearance Requirement: U.S. Citizen (Public Trust Eligible)

Pay Range: $70/hr - $75/hr

Who We Are

At RCG, Inc., we're more than just a federal contracting company - we're a team of innovators, problem-solvers, and collaborators. Proudly Certified as a Great Place to Work 4 years in a row, we are committed to building a culture where people can grow, contribute, and thrive while delivering exceptional IT services to government clients.

The Opportunity

We are seeking a Senior Systems Engineer to provide expertise in operating and managing IT Service Management (ITSM) and IT Operations Management (ITOM) environments. This role is 100% remote, unless specifically called to attend a meeting at the customer's site.

What You'll Do

As a Senior Systems Engineer, you will:

• Manage enterprise file services infrastructure hosted on-premises, in AWS, and in Azure.
• Maintain technologies including Azure Files, Blob Storage, AWS S3, and Fed Hive.
• Administer multiple file-sharing protocols, including SMB (Windows/Linux) and NFS (Linux only).
• Ensure redundancy across file shares and redundant zones for availability and resilience.
• Monitor all endpoints upon deployment and remediate vulnerabilities according to best practices.
• Implement and maintain backup solutions using cloud-native tools (AWS/Azure) or approved third-party tools, in compliance with SLAs.
• Rectify errors and configuration issues on failed clients across Azure, AWS, and on-premises systems.
• Maintain file shares with strict permission controls for private, inter-agency, and restricted access environments.
• Support performance optimization for storage hosted primarily on solid-state drives (SSD).

What We're Looking For

• Bachelor's degree in computer science, Information Systems, Engineering, or related technical field.
• Minimum 6 years of experience in systems engineering or IT infrastructure management.
• Strong problem-solving skills with the ability to work independently or under general direction.
• Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical users.
• U.S. Citizen. Eligible for a Public Trust clearance.

Preferred Skills & Certifications

• Prior experience supporting federal government environments.
• Certifications in cloud platforms (AWS, Azure) or ITSM/ITOM tools.

Why You'll Love Working Here

• Certified Great Place to Work - supportive and inclusive culture.
• Competitive pay and benefits package.
• Opportunities to grow and advance your IT career.
• Make a direct impact by supporting mission-critical government operations.

Equal Opportunity Statement

RCG, Inc. does not discriminate against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, sexual orientation/gender identity, or national origin. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.