New

Business Systems Analyst 2 and 3

Metropolitan Council
See Position Description
medical insurance, dental insurance, life insurance, vision insurance, retirement plan, pension
United States, Minnesota, Minneapolis
Sep 26, 2025
WHO WE ARE We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website. The candidate's permanent residence must be in Minnesota or Wisconsin. We are committed to supporting a diverse workforce that reflects the communities we serve. Metro Transit is one of the country's largest transit systems, employs more than 3,000 people, and provides ridership through an integrated network of buses, light rail and commuter trains, as well as resources for those who carpool, vanpool, walk, or bike in the Twin Cities. How your work would contribute to our organization and the Twin Cities region: The Business Systems Analyst (BSA) Transit Information/Customer Experience is an exciting opportunity to apply technical skills and expertise to improve the transit rider experience. The BSA is responsible for supporting multiple technology systems that generate or provide customer-facing information (e.g., trip plans, real-time predictions) and enable staff to provide accurate, customer-friendly support. The BSA will be responsible for the proper administration, maintenance, and implementation of technological, reporting, and analysis processes. The range of BSA responsibilities and tasks include (but are not limited to): administration of transit applications and corresponding databases, software installations, patching, and upgrades; first responder for systems troubleshooting and service inquiries; managing integrations between systems; data mining, transformation, and warehousing; programming/coding and scripting; application development; root cause analysis; business process (re)design and documentation; business and use case development; lifecycle management (including divestiture); vendor management; contract management; technology sourcing; training and development; and project management. This posting is to fill a Business Systems Analyst 2 and Business Systems Analyst 3 What you would do in this job Business Systems Analyst 2: Management of departmental-specific Transit Information, Information Services (IS), and associated capabilities: Database Administrator (DBA) and Developer level activities associated with departmental-specific SQL Server databases Inclusive of IT system design, sourcing, data integration, implementation, training, and operational support Managing Transit Information department PowerBI reports and dashboards Management of Transit Information reporting and analysis: Holistic management of reporting and visualizations/dashboards Recurring and periodic root cause analysis, report development, and data mining, transformation, warehousing, deployment, presentation, and interpretation Management of Transit Information systems and technology: Technical liaison to departmental staff and with other departments, personnel, and enterprise support groups First line of support and remediation within department for technology inquiries from staff and errors generated by departmental and enterprise systems and technology Lead and drive completion of fixes and enhancements to IS-supported systems Managing life cycle (e.g., upgrades, patches, etc.) and end-of-life activities for departmental technology Administering data access, identity management, roles, and permissions processes for the department Identification and development of solutions (e.g., available/supported in the enterprise, custom, or commercial-off-the-shelf) to address any process, workflow, or data integration gaps (including interdepartmental and enterprise-wide) Leading large-scale departmental business system implementation projects from end-to-end including directing internal and enterprise staff and resources Technical liaison in enterprise IS efforts affecting departmental technology and operations Represent department on various enterprise technology governance, standards, security, and project management efforts, initiatives, and teams Performs other related duties as assigned. Business Systems Analyst 3: The BSA 3 position is inclusive of all the job duties above but also engenders a broader understanding of business systems available and employed, a greater degree of independent judgment exercised, further autonomy and responsibility to perform more complex modifications and configurations within the business systems, and independent extensions and transformations of systems' data and capabilities that facilitate decision-making and improve business processes. BSA 3 incumbents have a significant role in system and platform selection, analysis, problem identification, and recommendation/presentation of solutions and enhancements to upper management. BSA 3 positions lead organization-wide teams on system implementation projects and serve as a champion for business process improvements. What education and experience are required for this job (minimum qualifications) Business Systems Analyst 2, Non-Rep, Grade G: Any of the following combinations of progressively responsible experience in management analysis and business systems administration, or related experience in a Business System Analyst capacity and closely related experience AND completed education in Management Information Systems (MIS), Computer Science, Finance, Business Administration, or closely related field. High school diploma/GED with seven (7) years of experience Associate's degree with five (5) years of experiences Bachelor's degree with three (3) years of experience Master's degree with one (1) year of experience Business Systems Analyst 3, Non-Rep, Grade H: Any of the following combinations of progressively responsible experience in management analysis and business systems administration, or related experience in a Business System Analyst capacity or closely related experience AND completed education in Management Information Systems (MIS), Computer Science, Finance, Business Administration, or closely related field. A minimum of one (1) year of experience must include performing configurations and modifications within specific business systems, or extracting, transforming, and deploying system data to support operational decision-making and drive business process improvements. High school diploma/GED with eight (8) years of experience Associate's degree with six (6) years of experiences Bachelor's degree with four (4) years of experience Master's degree with two (2) years of experience What additional skills and experience would be helpful in this job (desired qualifications): Experience working and collaborating in diverse, multicultural, and inclusive environments Experience working with transit applications like HASTUS, On Route/ Transit Master, or OpenTripPlanner, General Transit Feed Specifications (GTFS) data Experience utilizing and interpreting various coding languages and SQL to support business systems, projects, analysis, reporting, and operational processes Experience working on large technology projects in a technical or analytical capacity Specific project experience implementing or supporting Customer Relationship Management (CRM) systems Experience documenting and training staff on the use of departmental and enterprise business systems and processes Development, implementation, and enhancement of collaborative, workflow- or process-based software systems, and visualization/dashboard toolsets that involves the extension and transformation of data sources Specific systems and systems-related skills (required): Structured Query Language (SQL) SQL Server database and associated SQL (both on-prem and Azure SQL database) .NET and Visual Studio C# language Microsoft Power BI R and R Shiny Office 365 applications SharePoint and Teams Specific systems and systems-related skills (desired): CRM applications Python Microsoft Power Platform (BI, Automate, and Apps) Java language Adobe InDesign and scripting Databricks platform ArcGIS Device Magic Mitel telephony Ability to collaborate as the technical liaison to all departmental staff and with other departments, personnel, and enterprise support groups Ability to be the first line of support and remediation within department for technology inquiries from staff and errors generated by departmental and enterprise systems and technology What you can expect from us: We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area. We encourage our employees to develop their skills through on-site training and tuition reimbursement. We provide a competitive salary, excellent benefits and a good work/life balance. More about why you should join us! Additional information Business Systems Analyst 2 Union/Grade: Non-Represented / Grade G FLSA Status: Exempt Safety Sensitive: No Salary Range: $38.53 - $62.53 Hourly \| $80,142 - $130,062 Annually Business Systems Analyst 3 Union/Grade: Non-Represented /Grade H FLSA Status: Exempt Safety Sensitive: No Salary Range: $41.65 - $67.60 Hourly \| $86,632 - $140,608 Annually What your work environment would be: Work is performed in a standard office setting. Some positions may require travel between primary work site to other sites. What steps the recruitment process involves: We review your minimum qualifications. We request your Work Record Evaluation (ATU employees only). We rate your education and experience. We conduct a structured panel interview. We conduct a selection interview. Once you have successfully completed the steps above, then: If you are new to the Metropolitan Council, you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation. If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position. IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration. The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply. If you have a disability that requires an accommodation during the selection process, please email HR-CCHealth@metc.state.mn.us.