Sr. User Experience Researcher I

GROW WITH US:
Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We'd love for you to team up with us to "innovate every day," put "people first," and take the "no-shortcuts" approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME:
Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology - an advanced predictive algorithm that automates insulin delivery. But we're so much more than that. Our company's human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com

A DAY IN THE LIFE:

A Sr. User Experience Researchers at Tandem also:

• Conducts the user experience research component of product development, with a particular focus on early generative UX research.
• Defines, plans, and conducts qualitative and quantitative research studies, documenting responses and results. Coordinates multi-site studies with outside vendors.
• Tells compelling user stories with data. Analyzes user research data and synthesizes the data into actionable insights and design recommendations.
• Determines user needs by conducting task-focused analyses.
• Works closely with the product and design teams to identify research goals and objectives and develop research plans accordingly.
• Acts as a departmental liaison for UX Research in cross-functional meetings.
• Collaborates with cross-functional teams to understand business questions, project requirements, and ensure final scoped project aligns with business and product goals.
• Communicates quantitative and qualitative data and user insights to various stakeholders in the organization including senior leadership.
• Supports lifecycle management of products from ideation, development, and commercialization for all Tandem products across different product portfolios; drives for innovation in all aspects of product development.
• Leads the creation of and maintaining user personas, user journey maps, and other user-centered design artifacts.
• Stays abreast of current technologies with the ability to incorporate them into the strategic direction of Tandem products.
• Ensures compliance with company policies, including Privacy/HIPAA, and other legal and regulatory requirements.

WHEN & WHERE YOU'LL WORK:

Hybrid: This role will be a mix of in-office work at our corporate headquarters in Del Mar, CA and remote work. This position is expected to be in office 2 days per week but may vary depending on business demands.

Travel: This role may require car and air travel up to 25% of time.

WHAT YOU'LL NEED:

• 5 plus years of experience conducting user research.
• Strong experience with mobile user research experience.
• Experience working with common software tools in UX research (e.g., Miro, Whiteboarding Mural, Figjam, remote moderated or unmoderated tools MEIQ, etc.)
• Bachelor's degree in a related field or equivalent combination of education and applicable job experience.
• Strong methodological practice, with ability to design studies using the best method for the research questions at hand and explain why this method is best.
• Excellent study moderation skills, in one-on-one in-depth interviews and in focus groups
• Excellence in note taking and documentation during all phases of a study (i.e., from intake to design to sharing of insights).
• Excellent time and project management skills.
• Excellent verbal and written communication skills and flexibility to function in a fast paced and innovative environment.
• Experience with qualitative and quantitative research methods.
• Ability to diagnose problems and identify and implement appropriate solutions.
• Ability to communicate with and persuade others, at all levels of the organization, through effectively consolidating, evaluating, and presenting relevant data driven information.
• Ability to effectively use Microsoft Word, Excel, and PowerPoint for effective management reporting and presentation.
• Acts as a UX research champion and the voice of the patient across the entire organization.

EXTRA AWESOME:

• 1 year medical device industry experience, preferred.
• Understanding and/or significant experience with diabetes disease management preferred.
• Master's degree in Psychology, Experimental Psychology or Human-Computer Interaction strongly preferred.

COMPENSATION & BENEFITS:

The starting base pay range for this position is $126,200 - 157,850 annually. Base pay will vary based on job-related knowledge, skills, experience and may also fluctuate depending on candidate's location and the overall job market. In addition to base pay, Tandem offers a competitive compensation package that includes bonus and a robust benefits package.

Tandem offers health care benefits such as medical, dental, vision available your first day, as well as health savings accounts and flexible saving accounts. You'll also receive 11 paid holidays per year, a minimum of 20 days of paid time off (with accrual starting on day 1) and you will have access to a 401k plan with company match as well as an Employee Stock Purchase plan. Learn more about Tandem's benefits here!

YOU SHOULD KNOW:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local Fair Chance laws and regulations. A conditional offer of employment from Tandem is contingent upon successful completion of a pre-employment screening process comprised of a drug test (excluding marijuana) and background check, which includes a review of criminal history information.

Tandem has good cause to conduct a review of criminal history information of candidates for this position, as this role may involve access to proprietary, sensitive and/or confidential information, including customer protected health information. This review is required to ensure that individuals in such roles uphold high standards of trust and integrity so as to protect the interests of our customers, employees, and stakeholders.

SPONSORSHIP:

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

#LI-Hybrid #LI- BC1 #mitratechjobs

WHY YOU'LL LOVE WORKING HERE:
At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie. This is just one of the ways we stay awesome! Explore the benefits and reasons to love Tandem at https://www.tandemdiabetes.com/careers.

BE YOU, WITH US!

We embrace the value that every single one of us brings to the table. But sometimes we forget that when we don't meet 100% of a job description's criteria - maybe you're feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us.

Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization, and we welcome applications from a wide range of candidates. Selection for roles will be based on individual merit alone.

REFERRALS:
We love a good referral! If you know someone who would be a great fit for this position, please share!

APPLICATION DEADLINE:
The position will be posted until a final candidate is selected for the requisition or the requisition has a sufficient number of applications.

Make a move that matters. Join Tandem Diabetes Care, where we're turning challenges into triumphs every day and where your talents will help shape a healthier, happier tomorrow.