Incident Response Program Manager
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Sep 26, 2025 | |
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OverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.Microsoft's Detection and Response Team (DART) is seeking a skilled Incident Response Program Manager. This is a key role that bridges technical execution with business objectives for a highly operational team. This professional brings an organized, proactive leadership mindset to coordinate and support the team's roadmap and internal development backlog, ensuring projects are prioritized, resourced, and executed efficiently in a fast-paced environment. This role brings order to chaos so that development efforts run smoothly and align with organizational goals. Solid project management skills, an eye for process improvement, and experience with tools like Azure DevOps (ADO), analytics tools including Microsoft Fabric, PowerBI and Excel, are essential to connect people and tasks, remove blockers, and drive effective collaboration across the team.This role is for professionals who thrive in high-pressure environments, are passionate about cybersecurity, and want to make a global impact by facilitating the Microsoft Incident Response delivery team who help organizations recover from and prevent cyberattacks.You'll be part of a globally distributed, mission-driven team that responds to some of the most complex and high-impact cybersecurity incidents in the world. You'll work alongside experts in threat intelligence, reverse engineering, and infrastructure recovery, and help shape the future of Microsoft's incident response capabilities.This role is flexible in that you can work up to 100% from home. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities* Manage and prioritize the internal development backlog and future roadmap* Drive innovation in DART's capability roadmap and collaboration across the team* Maintain dashboards and metrics that provide transparency into backlog health, task assignments, and completion rates.* Facilitate backlog grooming and sprint planning - Lead regular backlog refinement meetings to review and update work items, ensuring that priorities are correct and requirements are well-defined.* Triage and address incoming requests - Quickly assess new tickets, change requests, or bug reports, and triage them based on urgency and impact. * Identify and remove inefficiencies and blockers - Proactively pinpoint dependencies, risks, or obstacles that could hinder project progress. Work with team members to resolve conflicts or resource constraints, and escalate issues when necessary.* Collaborate across teams and functions - Serve as a central point of contact who connects developers, designers, product managers, and other stakeholders. * Provide updates and reports to leadership - Monitor project status and prepare regular progress reports for team leads and senior management. Summarize key achievements, upcoming deliverables, and any risks or delays. * Ensure forward momentum and accountability - Keep projects on track through diligent follow-up and coordination. * Drive process improvement - Continuously evaluate the team's workflows and tooling. Implement process improvements to optimize how work is tracked and completed Foster a culture of continuous improvement* Document findings and recommendations in clear, actionable reports for customers and internal stakeholders.* Embody our culture and values | |