Learning Specialist I (Remote)

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you'll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer's needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate.

Responsible for serving as a consultant to assigned clients and manages the end-to-end learning cycle, resources and deliverables to meet client's learning needs. Responsible for training delivery for internal client groups, in order to develop well trained, competent employees.

Essential Functions, Duties, and Responsibilities:

* Proactively work with assigned clients and Team Leads to execute a training and delivery strategy based on client needs.

* Deliver instructor-led, blended learning, WebEx, and other training programs to assigned client groups to include some or all of the following:

o Retail banking (Teller, Mentor Teller program, Personal Banker, Branch Manager, etc.)

o Commercial Banking

o Mortgage

o Leadership Development

o Technology and Learning Support

o Other specialty banking divisions or programs.

* Manage program and employee training experience including enrollments, issue resolution, communications and measurement plan.

* Monitor and ensure training programs are kept up to date including procedures, manuals, and online content.

* Coordinate and deliver onboarding training to existing employees, new hires, and merger & acquisition related hires.

* Provide coaching to leaders and trainees and ensure learning needs are accomplished.

* Participate in client meetings to stay current on client strategies, initiatives, and changes.

* Maintain effective communication, coordination and working relationships across the company.

* Perform coordination duties, as needed, to include course communication and scheduling, room usage and set-up, and all other necessary steps to prepare for training events.

* Perform administration of Learning Management System (LMS), to include loading courses, producing reports, monitoring status of assignments/completions and ensuring accuracy of LMS data.

* Define and report on key metrics aligned with client learning plans.

* Work on help desks tickets and answers questions that come through the L&D inbox.

* May design training programs or perform other training duties, as needed or assigned.

Required Knowledge, Skills and Competencies:

* Strong knowledge of adult learning principles and ability to convey information and concepts through a variety of learning methods.

* Ability to build collaborative relationships with internal clients, team members, and key stakeholders.

* Strong classroom facilitation and presentation skills, including verbal and non-verbal communication skills.

* Strong planning, time management and organization skills, along with follow-up and follow through.

* Ability to provide formal and informal coaching to employees, managers, and teams related to development and performance improvement.

* Ability to work independently and manage multiple projects simultaneously.

* Strong technical skills and ability to utilize audio-visuals and A/V equipment

* Strong knowledge of Microsoft Office suite along with database experience.

* Ability to produce training materials (leader's guide, participant workbooks, visual learning aides).

* Position may require up to 50% travel.

Industry and Work Experience:

* Minimum of 3 years of banking experience.

Academic:

* Bachelor's degree or equivalent banking training experience required.

Benefits Available to Employees:

Ameris Bank provides a comprehensive employee benefit package to all eligible employees.

• Medical, Dental and Vision Insurance
  
  
  
  • Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
  
  
  
  
• Life Insurance provided at no additional cost to employees
• Accidental Death & Dismemberment Coverage
• Long-Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan
• Ameris Bank matches 50% of your first 8% of contributions to the plan
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program
• Tickets at Work (Entertainment discounts for Ameris Bank Employees)
• AT&T Employee Discount
• Wellness Discounts for Medical Premiums and Other Rewards
• Employee Referral Incentive
• Education Assistance
• Employee Resource Groups

Banking Advantages for Employees:

In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.

• Free Interest Checking
• Free Safe Deposit Box
• Free Money Orders, Travelers' Checks and Cashier Checks
• Discount on Mortgage Origination Fee
• Free Online Banking and Free Unlimited Online Bill Payment
• Employee Banking Perks

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.