Event Services Coordinator

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

An authentic Arizona experience awaits at the Kimpton Miralina Resort, where 40 lush acres and 50,000 square feet of flexible event space provide a perfect, palm-lined retreat for family getaways, business meetings and milestone celebrations. Five pools, a full-service salon and day spa, and nearby championship golf set the stage for memorable experiences framed by elegant Spanish Mission-inspired architecture, fragrant gardens filled with desert flowers, and stunning views of Camelback and Mummy Mountain.

As the voice of the Client, the Events Ambassador is responsible for elevating the level of service by providing a one call/one stop experience for our Clients. The purpose of the position is to provide convenient and efficient service that creates an experience that exceeds expectations. This position will elevate the level of service provided to our Clients and Guests by trouble-shooting for the Convention Services and Catering Managers while they are planning for future conferences. The Events Ambassador delivers exceptional service in accordance with the Hotel's Service Promises, and provides
additional assistance as requested in an attentive, courteous, and efficient manner.

Remain visible to the Meeting Professional and their attendees
• Remain accessible in person and via cellphone/radio
• Continuously monitor and walk meeting/public spaces prior to, during, and after events
• Proactively search for areas of improvement
• Troubleshoot and resolve issues quickly
• Facilitate last minute changes/issues with operational departments
• Perform other duties as requested by management

• Experience in a hotel or a related field preferred
• Computer knowledge/skills preferred
• Flexible and long hours sometimes required
• Must be able to stand/walk the majority of shift
• Events Ambassador
• Light to moderate work - exerting up to 50 pounds of force occasionally to lift, carry, push, pull or otherwise move objects as required
• Demonstrate a warm, friendly, professional demeanor at all times
• Possess and display strong communication skills; able to effectively listen to, understand, and respond to Guest/client questions or requests
• Be flexible with their schedule when required by business demand and/or required meetings and training
• Demonstrate ability to take initiative, including anticipating Guest/Client or operational needs
• Comply with all Hotel (Boston Park Plaza) and Corporate (Highgate Hotels) Standards and Regulations set forth, so as to encourage safe and efficient hotel operations