IT Applications Specialist

• People First - Giving priority to others
• Respect - Treating others with courtesy and dignity
• Integrity - Serving with honesty, trust and hard work
• Deliver - Following through on commitments while exceeding expectations
• Excel - Creating an innovative and improving work environment

• Maintain and support enterprise software systems based on user needs and specifications; plan, develop, test, and implement enhancements.
• Serve as a subject matter expert, providing user support and troubleshooting issues, ensuring timely resolution and communication to stakeholders.
• Analyze workflows and user processes to recommend improvements in methods and procedures.
• Perform application administration duties, including managing workflows and Role Based Access Control (RBAC).
• Create and manage user accounts, assigning appropriate roles and access for required processes and data.
• Evaluate and resolve system defects, working with vendors to address issues and keep the team informed.
• Research, implement, and monitor system upgrades, patches, and performance to ensure efficiency and security.
• Develop and execute test plans and scripts to validate system modifications, recommending changes to improve performance and security.

Education & Experience
Work requires broad knowledge in a general professional or technical field. A typical way to obtain the required qualifications would be:

• Associate's degree in a related field and one (1) year of relevant applications experience. Experience supporting municipal government applications-such as Tyler Munis, Tyler EnerGov, Tyler Incode, or Laserfiche-is highly valued, though not required. Familiarity with business intelligence and reporting tools, including Crystal Reports, SSRS, or Power BI, is also preferred.

• Valid Class C Driver's License
• Must be able to pass required pre-employment screenings, CJIS, and fingerprint check, and have the ability to comply with state and federal requirements for Criminal Justice Information Security standards.

Knowledge of:

• City rules, regulations, policies, and procedures.
• Current technology trends, best practices, and industry tools.
• Software used by government entities.
• Project management methods and techniques.
• Modern office practices, procedures, and equipment.
• Supporting municipal government applications (e.g. Tyler Munis, Tyler Energov, Tyler Incode, Laserfiche) is preferred but not required.
• Working with business Intelligence and reporting tools (e.g. Crystal Reports, SSRS, or PowerBI) is preferred but not required.

Skill in:

• Establishing and maintaining working relationships with elected officials, professional and support staff, vendors, the public, and City employees.
• Advanced troubleshooting of software and applications.
• Reading user manuals and creating end-user documentation.
• Assessing and prioritizing multiple tasks, projects and demands.
• Providing outstanding customer service and conflict resolution.
• Operating a personal computer utilizing a variety of business software.
• Understanding and interpreting complex laws, rules, regulations, policies, and guidelines.
• Creating, preparing, writing, and proofing reports, documents, and correspondence.
• Working effectively in a high-pressure environment with changing priorities.
• Effectively communicating in both oral and written format.

Physical Demands / Work Environment:

This list is intended to describe the general nature and level of work being performed; it does not address the potential for accommodation.

• Standard office environment.
• Ability to sit or stand for long periods of time.
• Ability to lift, carry, push, pull, kneel, crouch, crawl, bend, twist and climb.
• Ability to operate City or personal vehicle for business purposes.