Contracts Support Analyst II

Under general direction of the Contracting & Compliance Director, the Contracts Support Analyst II is responsible for drafting and processing contracts for sales and operations support.

Responsibilities

• Responsible for templating, drafting, and processing contracts and contract change communications.

• Maintains customer satisfaction and communicates performance measures and policies and procedures.

• Works on special projects as directed.

• Responds to inquiries received through direct email, shared inbox, or phone with customers.

• Performs related duties as assigned.

• Analyze daily, weekly, monthly production reports for accuracy, inconsistencies and and abnormalities in processes.

• Able to thoroughly develop, create and maintain detailed procedures.

• Work with all levels of management, if needed, to perform data analysis and to identify trends that impacts operating processes.

• Able to identify issues that impact customer, vendors and proactively communicate findings, suggesting improvement solutions to management.

• Utilize production reports to determine the root causes of issues and recommend solutions in assisting the resolution of the problem.

• Analyze customer purchase histories and perform additional related research to improve business process and reduce error rates.

Education and Work Experience

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree program; normally requires a minimum of three (3) years progressively responsible related experience.

Skills and Knowledge

• Strong customer service

• Ability to communicate effectively both orally and in writing

• Ability to work well in a team environment

• Strong organizational skills; attention to detail

• Strong analytical skills; ability to analyze data/situations quickly

• The ability to exercise sound judgment and initiative

• Goal oriented and motivated

• Strong interpersonal skills

• Strong problem solving skills; ability to work through difficult tasks

• Ability to perform tasks with a high degree of accuracy; thorough

• Capable of making effective decisions to achieve goals

• Resourceful in pursuing or recommending new ideas and/or procedures

• Ability to implement processes resulting in satisfactory audit practices

• Proficiency with Microsoft Excel, Word and Outlook

• Preferred experience with Salesforce and Adobe Acrobat.

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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