Asset Repair Coordinator

Position: Asset Repair Coordinator

Location: Princeton, IN

Job Summary:

We are seeking a customer-focused, tech-savvy Service & Repair Coordinator to lead repair and preventive maintenance services for equipment located within Toyota facilities and surrounding customer locations. This position combines hands-on technical knowledge with strong organizational and customer service skills.

By joining our team, you will play a critical role in supporting Toyota's world-class operations, building trusted relationships, and ensuring equipment runs reliably and efficiently. This is an excellent opportunity to be a visible contributor in a high-performance environment while growing your expertise in service, repair, and operational excellence.

Essential Duties and Responsibilities:

• Contribute to a strong, team-based culture focused on customer care, operational excellence, and personal growth.
• Act as a central point of contact for both Toyota associates and vendors to resolve service needs quickly and effectively.
• Coordinate efficient scheduling, parts processing, and logistics to minimize downtime and maximize equipment performance.
• Answer customer inquiries with confidence and professionalism, providing solutions and follow-through.
• Accurately enter and manage data in ERP and tracking systems, including quotes, purchase orders, acknowledgements, and repair records.
• Build and maintain key vendor relationships to support repair and service opportunities.
• Prepare and manage documentation of all work performed, ensuring compliance with service contracts.
• Participate in ongoing product and systems training, staying current with best practices and tools.
• Support problem-solving activities related to accounts payable, receivables, and customer service challenges.
• Adhere to safety and 5S standards, aligning with Toyota's culture of continuous improvement.
• Take ownership of special projects and "step up" when new opportunities arise.

Qualifications:

• High school graduation or equivalency; emphasis on office, shop or other skills
• Ability to travel up to occasionally travel; overnight travel may be required
• Minimum 2 years' experience in customer service, maintenance or service shop
• Possesses a strong business acumen to make sound decisions pertaining to the needs of the business.
• Proven experience in industrial environment
• Preferred experience in a manufacturing environment
• Proven experience reading and understanding documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence.
• Proven experience in effectively communicating information and responding to questions in person-to person and small group situations with customers, clients, general public and other employees of the organization.
• Ability to adapt to changing circumstances with resilience and a positive attitude
• Commitment to continuous learning and personal development
• High level of motivation with a demonstrated ability to work alone or in a team
• Ability to manage both team and customer expectations
• Familiarity with 5S
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams)
• Ability to understand written and oral English and be proficient with computer, email, spreadsheets and look up documents online
• Ability to learn and use OTC's computer systems to create and maintain required records regarding equipment repair and service
• Ability to meet the physical requirements of the job
• Valid driver's license with driving record acceptable to OTC insurance company
• Ability to work in environments that may include:
  
  
  
  • Moving mechanical parts
  • Fumes or airborne particles
  • Painting chemicals and solvents
  • Electrical equipment
    
    
  
  
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist.
• Maximum unassisted lift = 50 lbs. Average lift less than 50 lbs.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Adaptability - Ability to be flexible and adjust to changes in your work environment. You can respond quickly to changing ideas, responsibilities, expectations, trends, strategies and other processes. Being adaptable also means possessing soft skills like interpersonal, communication, creative thinking and problem-solving skills.
• Accuracy - Ability to detect errors in normal course of work by standard check or routine crosscheck. Errors resulting from inaccuracy would create minor confusion, delay or expense to correct the situation.
• Dependability - Follows instructions, responds to management direction; Keeps commitments.
• Initiative - Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
• Problem Solving - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Planning/Organization - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
• Communication and Interpersonal Skills - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Demonstrates group presentation skills.
• Collaboration - Ability to work with others to achieve a common goal; Building and maintaining relationships through shared responsibility, respect, and empathy.