Sales Support Specialist - SiteBox Storage

The compensation range provided for this role is an estimate based on available market data. The actual amount may vary considering the candidate's knowledge, skills, abilities, and geographic location. If you have questions, please discuss the flexibility and details of our compensation philosophy with your recruiter.

• Paid Time Off (PTO)
• Paid Holidays + 1 Floating Holiday of YOUR Choice
• Medical, Dental, and Vision Insurance Options
• 401(k) Retirement Plans + Employer Match
• 100% Company-paid Basic Life Insurance, Short and Long-Term Disability Insurance, Teladoc Services, and Employee Assistance Program (EAP)
• HSA, FSA and Pet Insurance Options
• Safety Boot and Prescription Safety Glasses Reimbursement Program
• Gym Membership Reimbursement
• And more!

The Sales Support Specialist provides day-to-day support to the Territory Sales Managers by assisting with account activity and operational needs. This role serves as a primary point of contact for customer inquiries, including product availability, order status, account details, and invoicing. The Specialist collaborates closely with internal teams such as Dispatch, Service, and Accounting to ensure issues are resolved quickly and accurately. With a strong focus on customer satisfaction, this position delivers clear and timely communication while fostering positive relationships. The Sales Support Specialist also plays a key role in making it easy to do business with SiteBox Storage, balancing customer needs with protecting the company's interests.

• Prepares accurate quotes and supporting documentation for SiteBox Storage product lines.
• Enters, updates, and maintains customer orders with a high level of accuracy and attention to detail.
• Coordinates and schedules deliveries in alignment with operational team guidelines.
• Processes order changes and adjustments in a timely manner.
• Monitors and tracks order status to ensure accuracy, timely delivery, and customer satisfaction.
• Develops an understanding of customer needs and account history to support relationship growth.
• Maintains thorough and accurate records of customer interactions in the CRM system.
• Communicates account updates, changes, and issues to the Regional Sales Manager promptly.

• 3+ years related experience and/or training; or equivalent combination of education and experience.
• Proficient in MS Office Suite (Word, Excel, Outlook).
• Basic Accounting and Math skills.
• Possess comprehensive knowledge of the SiteBox Storage product line
• Proficient in customer relationship management (CRM) system.
• Experience proofreading and strong attention to detail.
• Ability to work both independently and collaboratively in a team.
• Analytical and problem-solving skills.

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
• The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
• The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Non-U.S. persons selected must meet eligibility requirements for access to export-restricted information. The ITAR/EAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please provide a brief description of your reasonable accommodation to accommodations@lange.us.com

Department/Division: Sales & Marketing

Reports to: Northern & Southern Territory Sales Managers

Location: Remote

Position Type/Hours: Full-time | M-F | 8:00a - 5:00p

Overtime: As Required

Travel Requirement: Less than 5%
FLSA Status: Non-Exempt

The largest fleet of modular on-site portable structures throughout the Midwest. With a fleet of more than 7,500 units, SiteBox Storage provides customers with extra storage space and on-site offices to improve productivity and become better organized. The company provides a wide variety of portable storage options, including dry van storage in some locations, as well as mobile offices and combo units.

For more information, visit https://siteboxstorage.com/

RedGuard builds modular solutions that protect lives and assets. It is made up of innovative product lines and company divisions in the area of modular safe structures, most with threat mitigation. It is the leading authority in blast resistance and a world leader in providing safe, customizable and scalable modular buildings. The company's dedication to meet each of its customer's unique needs-from initial design to installation and beyond-combined with its unsurpassed standards for quality and overall safety makes it the go-to manufacturer in several industries.

RedGuard is driven by a passion for product innovation, and developing turnkey solutions that raise the bar in both personalization and protection for customers across industries and around the globe. It is dedicated to five key disciplines: concept, design, build, install and operation. Its success across industries has led some of the world's largest organizations to trust their employees' lives to RedGuard's products and brands.

For more information, visit https://redguard.com/