Business/Systems Analyst

This is a 1-year temporary position, with the potential of renewing for a second year dependent upon available funding and the employee's successful job performance.

This position has primary responsibilities in the areas of system maintenance and end user support for our enterprise-wide catalog & curriculum management system, Coursedog, and data quality and reporting in the Office of the Registrar. The BA2 is the professional Business/Systems Analyst for Coursedog-technical maintenance, managing release notes and upgrades, applying technical configuration changes, and vendor and internal ASR team support and collaboration; and is also a member of the Data Quality & Reporting team that
supports adhoc and scheduled queries, PeopleSoft (PS) data production support to all campuses, quality assurance of all student records data in PS, and ensure current business processes are optimal and make recommendations for improvement.

As a Business Analyst on an innovative team, you will be empowered to support creative thinking in order to develop, enhance, and maintain solutions that have an impact. In this role, you will have the opportunity to convert good ideas into valuable solutions.

Academic Support Resources supports hybrid and flexible working arrangements. Work arrangements are determined in coordination with supervisors depending on the nature of the unit and position. The arrangement for this position will be determined upon hire between employee and supervisor. This is an annually renewable position that can be extended for up to two years based on budget availability.

Essential Job Functions

Coursedog system maintenance and support: (50%)

• System maintenance to include: technical maintenance; review/provide guidance on product release notes; advise/apply technical configuration changes.
• Lead technical development and testing for system changes and configurations.
  • Develop test plans, write test scripts, and execute tests.
  • Describe defects and work closely with vendor and/or developers to resolve them.
  • Submit and monitor vendor support tickets when issues arise
• Evaluate, triage, and respond to Coursedog Team Dynamix (TDX) requests to support end user requests.
  • Lead the troubleshooting and rapid resolution of production bugs and issues.
• Manage relationships with multiple stakeholders and users including collegiate, administrative, and registrar leadership staff on all campuses, internal ASR teams, and the vendor.
• Ensure data and reports meet service expectations and are available for end users.
• Manage and maintain business process documentation in both technical and non-technical language so that business owners, process owners, and end users can fully understand the business logic and process.
• Contribute as a subject matter expert in delivering improvements to student records processes, technical architecture, and user experience in Coursedog.

Data quality & reporting: (50%)

• Create and run queries to ensure that academic record data is accurate. Occurrences range from: daily, weekly, monthly, and end of term. Maintain documentation of data results that have been reconciled.
  Queries to be monitored for accuracy and updates based on new data and/or requirements exceed 150.
• Evaluate student record data and processes to determine any limitations in terms of accuracy, reliability or usability. Design and implement creative solutions when system issues impact business needs.
• Evaluate and triage OTRQA Team Dynamix (TDX) requests. These can range from data integrity issues identified that need to be reconciled, query requests from units across all U of M campuses for information ranging from running existing queries or creating new queries, and student records data requests.
• Develop and run processes to support student records operations to include (but not limited to): grade bracketing, topics classes roll forward, student milestones, degree posting, deletion of term activation.
• Maintain in depth knowledge of major business processes within the Office of the Registrar (OTR) in order to function as an academic records expert for OTR staff.
• Alert management to data patterns of concern and recommend topics for ongoing training and staff development.

*The employer reserves the right to change or add duties to this position as long as the changes and/or additions are consistent with the job classification.

Required Qualifications

• Bachelor's degree with at least two years of professional relevant experience or a Master's degree.
• Development experience with SQL or another programming language.

Preferred Qualifications (Core Competencies)

• Experience with a student information system (PeopleSoft preferred).
• Experience with a curriculum management system (Coursedog preferred).
• Ability to work independently and as part of a team.
• Working knowledge of requirements definition techniques.
• Strong conceptual, analytical, and problem solving skills.
• Ability to communicate technology concepts effectively with technically proficient and non-technically proficient individuals.
• Ability to sufficiently understand and analyze data to recognize data anomalies and problems and suggest corrective actions.

The mission of Academic Support Resources (ASR) is to make a positive difference in students' lives. ASR is committed to cultivating and sustaining an environment that is diverse, equitable, and inclusive. We are better equipped to serve and represent our University community by ensuring our culture values differences and individuality.

The knowledge, skills, and abilities of all ASR employees include job knowledge, communication, problem solving/analysis, development, leadership, teamwork, and customer service.

The Office of the Registrar (OTR) manages all aspects of current and historical academic records. As stewards of the University's academic records, we ensure accuracy and integrity, protect student data, and enforce the standards set by University policies and procedures, and state and federal laws.

OTR is made up of two primary pillars: Academic & Student Services (records & enrollment and service operations) and Enterprise Application Services (catalog & curriculum management, non-credit registration, and data quality & reporting). All serve as a resource for students, faculty, and staff.

Pay Range: $73,500 - $76,000; depending on education/qualifications/experience

Time Appointment Category: 100% Appointment (Temporary)

Position Type: P&A Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).