Design & Innovation Manager

Lutheran Social Service MN is a dynamic social service organization serving children, youth and families, people with disabilities, older adults and military veterans. Trustworthiness is a value and strength shared by our employees and recognized by the communities we serve. We offer an ALIVE Workplace (Supportive, Positive and Fun) and careers that challenge, energize and rewards employees. Consider joining us!

As a Service Design Manager you will:

• Lead the identification, development, and testing of new service models with the aim of improving client outcomes.
• Provide service leadership with design process expertise and leadership to accelerate and maximize mission impact.
• Utilize data intelligence capabilities to demonstrate service redesign value.
• Provide employee opportunities for design skills/processes learning and development.

As a Service Design Manager, we offer you:

• An excellent benefits package that includes medical, dental, life, vision, 403(b) plan with a match, wellness program, and other ancillary plans
• Generous PTO plan, Paid Holidays, and Float Days
• Paid training
• Opportunities to continue professional development
• An ALIVE Workplace that is Supportive, Positive, Healthy and Fun!
• A diverse workplace
• An outstanding reputation

• Bachelor's degree or equivalent years direct experience; Master's degree preferred.
• Professional or educational experience in human-centered design, innovation, design thinking or similar user experience design methods.
• Three+ years' experience in cross-functional project management.
• Three+ years' experience in service leadership and/or program development.
• Demonstrated experience utilizing data analytics to drive ideation and decision-making.
• The capacity to be highly adaptive to different work/personal cultures and work from a racial equity lens.
• Experience (lived, professional, or volunteer) with primary communities LSS serves: older adults, people with disabilities, families and youth, socio-economically disadvantaged, racially/ethnically diverse.
• Strong interpersonal, communication, and organizational skills.
• Ability to work independently, through ambiguity.
• Strong presentation and facilitation skills.
• Valid driver's license and preferably access to a car.

Lutheran Social Service of MN is an Equal Opportunity and Affirmative Action Employer of all people regardless of gender, race, culture, religion, ethnicity, protected veteran status and/or disability. It is the expectation that all LSS/CHS employees will behave in a manner that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity, safety and respect.