Pick/Pack Lead

Are you someone who thrives in a high-energy environment, loves staying busy, and takes pride in getting things done right and fast? As anE-Commerce Fulfillment Team Member / Pick/Pack Lead, you'll play a key role in making sure our customers receive their orders quickly, accurately, and with care. This is more than just a job-it's a chance to lead, grow, and be part of a team that delivers excellence every day.

The role of anE-Commerce Fulfillment Team Memberis to get product to the customer as fast as possible and is a critical function within our logistics. You'll have the opportunity to positively impact the customer experience by ensuring orders are packed and sorted quickly while maintaining product quality and freshness. ThePick/Pack Leadis responsible for overseeing the daily operations of the packing area, ensuring that orders are completed accurately and shipped on time. This role serves as a team leader, supporting the packing team, maintaining workflow efficiency, and fostering a collaborative work environment. The Pick/Pack Lead will also be cross-trained as an Order Processor to provide support as needed.

Tasks and Responsibilities

• Pick items for customer orders accurately and quickly, meeting service and shipping time standards.
• Properly prepare, pack, and sort customer orders for shipment using correct materials in a timely manner.
• Meet pick and pack productivity expectations.
• Complete return-to-stock tasks according to best practices.
• Monitor supply levels and communicate needs to leadership.
• Properly use equipment while following safety best practices.
• Manually load outbound orders into third-party carrier trailers.
• Leverage appropriate escalation tools to resolve fulfillment issues; notify leadership as needed.
• Execute end-of-day procedures.
• Follow all safety guidelines, operating procedures, and product freshness and quality standards.
• Perform all other duties as assigned based on business needs.

Basic Qualification

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  High school diploma or GED.
  
  
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  Knowledge of warehousing procedures.
  
  
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  Previous experience as a fulfillment associate preferred.
  
  
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  Ability to read and interpret written work orders.
  
  
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  Strong attention to detail.
  
  
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  Ability to work in a loud environment.
  
  
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  Ability to stand or walk for up to eight hours a day.
  
  
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  Ability to withstand exposure to varying weather conditions and temperatures in warehouse and on loading dock.
  
  

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  Must be able to bend, pull and lift 50 lbs. consistently throughout the course of a workday.
  
  
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  Must be able to climb ladders, use a pallet jack.
  
  
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  Ability to pull and or push rolling carts.
  
  
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  Proven history of punctuality.
  
  
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  Basic math skills.
  
  
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  Good dexterity and hand-eye coordination.
  
  

Skills and Competencies:

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  Ability to adjust priorities and manage time wisely in a fast-paced environment.
  
  
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  Ability to communicate in a clear, concise, manner
  
  
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  Team-oriented mindset with a proactive attitude.
  
  
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  Commitment to safety and quality standards.