Technical Writer

Trimble is recruiting for a Technical Writer to fill an opportunity in Westminster, CO.

Trimble SketchUp

SketchUp is one of the most popular 3D modeling and design tools in the world. Today, hundreds of thousands of architects, engineers, contractors, woodworkers, artists, and other creatives use SketchUp Pro, LayOut, Sefaira, and 3D Warehouse to design everything from transit centers with excellent energy performance and everything in between.

Role overview:

As our technical writer, you'll be helping with our transformational efforts to become a more customer-centric organization. We're looking for someone with a passion to understand our customers and enable teams across the organization to deliver a compelling story for how our products can come alive and deliver value for the customer. We're looking for someone who is passionate about writing and can learn the complexity of our product and translate its use into content that helps users onboard or master our SketchUp offerings with ease.

The Technical Writer will help build a resource for customers and teammates to learn concepts from basic to advanced. You'll be responsible for collaborating with different team members to learn the most effective way convey new tools and concepts to our users through content. Success in this position involves a strong drive to make SketchUp accessible to everyone as they are getting started or continuing their SketchUp education mastery.

Measures of Success:

• Consistently demonstrate the ability to interpret complex technical descriptions into user-friendly explanations.

• Demonstrate the ability to gather information from multiple sources, such as developers, Product managers, and CX teams, and create clear descriptions, workflows, and documentation.

• Provide new product input, testing, and release involvement based on your understanding of customers.

• Determine end-user requirements needed to easily understand the concept

• Cross-collaborate with multiple teams and stakeholders for peer review and accuracy

• Create high-quality documentation such as HC articles, FAQ's, step-by-step guides, and user manuals to support users, business partners, and internal teams

• Deliver content on projects effectively to meet deadlines and quality standards

• Maintain and regularly update documentation to ensure it is complete, accurate and maintains trust levels

• Understand and apply our style guide and best practices for content creation

• Employ diagrams, drawings, and other visuals to convey strategy

• Review documentation created by others to provide feedback and edits to improve the content and maintain consistency across writers.

• Ensure consistent language, format, voice, style, and tone for all documentation, internal and external.

• Generate innovative ideas and strategies for new Help Center content and workflow solutions

• Consistently meet or exceed target time-to-publish goals for new content

• Gather and analyze user feedback to continuously improve documentation

• Demonstrate success by achieving specific metrics such as a decrease in support tickets, an increase in AI Help bot traffic (deflection), or an increase in user engagement with new articles.

• Demonstrate powerful use of autonomy, yet remain humble enough to ask for help.

Required Skills and Experience:

• 2-3 years of experience in technical writing and editing for the SaaS industry

• Strong written and verbal communication skills and experience working with content in multiple mediums.

• Proven ability to understand DITA and complete writing assignments in the DITA model

• A customer-centric mindset and a growth mindset, continuing to iterate and learn through experimentation

• Familiar with basic web design concepts, comfortable with basic HTML markup, and able to edit and enter HTML code autonomously from developers.

• Experience with authoring software and CMS publishing (Contentful or Drupal)

• Ability to work in a fast-paced, ever-changing environment

• Ability to deal with demanding situations and ambiguity, while working independently in a dynamic environment

• Effective at time management and prioritization.

• Communicate and collaborate effectively through multiple channels and with various stakeholders.

• Excellent attention to detail and the ability to prioritize and work on multiple projects

Preferred Skills and Experience

• Knowledge of 3D modeling and 3D graphics

• Background in Engineering, Architecture, Design, or Computer Science.

• Experience in operating systems such as Windows, Android, MacOS, iOS, Windows Server

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Posting Date

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under "Corporate Governance."

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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If you need assistance or would like to request an accommodation in connection with the application process, please contact AskPX@px.trimble.com.