Technical Support Representative

POSITION OVERVIEW

dormakaba is seeking a Technical Support Rep based in Lexington, KY. The Technical Support Rep is responsible for Providing technical support to end users, such as financial institutions, atm operators, armored car companies, and integrators. They will support internal business partners in managing and operating software applications and lock hardware. The Technical Support Rep is responsible for initiating and/or implementing corrective action as needed to provide a level of customer service necessary to support the achievement of defined corporate and department goals.

HIRING SALARY RANGE: Base Salary $55,000 - $65,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) Please visit our career site for more information on benefits.

WHAT YOU WILL DO

• Respond to standard customer inquiries and provide basic troubleshooting support for safe lock hardware and application software products
• Follow established procedures to install or configure software and hardware
• Escalate unresolved or complex issues to Level 2 or senior technical staff
• Operate a computer workstation to assist in preparing routine reports and documentation
• Perform assigned system maintenance to various electronic and physical files according to guidelines and/or under supervision

WHAT WE REQUIRE

• 2+ years' experience in customer service\technical support or help desk role
• High school education or equivalent

WHAT WE PREFER

• Multilingual (Spanish, French, German)
• Associate's degree or vocational training desired

WHAT WE OFFER

• Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options. No waiting periods!
• Your health is our priority, we offer Medical Wellness Programs to aid in your well-being
• Vacation and Personal Time Off
• We support your growing family; we provide Parental Leave for Moms and Dads!
• Wisely plan for your future with our 401k Matching plan beginning on Day One
• Discover your best attributes using CliftonStrengths to pave the way for success at dormakaba
• Supporting your career development with our Tuition Reimbursement Program
• Robust culture supporting internal advancement with our Learn and Grow Program
• 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
• Employee Assistance Programs
• Voluntary Legal Insurance
• Unlimited Referral Reward Bonuses
• Corporate Discounts for shopping, travel and more!

WHY JOIN DORMAKABA?

Our work is IMPORTANT. YOU are important. At schools and universities, in stadiums, airports, hospitals and workplace; for every place that matters. We provide safety, security, and sustainability, providing people with the tools to shape their careers for growth. EVERY team member contributes to our mission and can make a positive difference. Our culture focuses on Growing the Business, Growing Together and Growing Ourselves. We are a global company with more than 16,000 employees worldwide giving you endless opportunities for growth and advancement.