Mechanical Claims Analyst

TEKsystems
$25.00 - $35.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Phoenix
Sep 25, 2025
What You'll Do * Review & Evaluate: Analyze 15 recorded calls and screen interactions daily to assess agent performance. * Score & Document: Use established QA scorecards to record findings and provide actionable feedback. * Collaborate: Participate in calibration sessions to ensure scoring consistency across the QA team. * Maintain Productivity: Meet daily quotas and expectations, whether working in-office or remotely. What You Bring * Experience: Minimum 1 year in a call center or customer service environment. * Detail-Oriented Mindset: Ability to spot process deviations and ensure accuracy. * Tech Savvy: Comfortable navigating internal systems and reviewing multimedia recordings. * Reliable & Independent: Strong attendance, punctuality, and self-motivation-especially when working from home. * Team Player: Open to feedback and committed to continuous improvement. Tools You'll Use * Microsoft Office Suite * Alvaria * Mainframe systems Work Environment This is a hybrid role requiring a dedicated, distraction-free home workspace on remote workdays. We value flexibility, but also dependability-your consistency helps us deliver excellence. Pay and Benefits The pay range for this position is $25.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Phoenix,AZ. Application Deadline This position is anticipated to close on Oct 4, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.