Mechanical Claims Representative

TEKsystems
$25.00 - $35.00 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, Arizona, Phoenix
Sep 25, 2025
Position Overview: Are you a skilled mechanic ready to transition from the shop floor to a professional office environment? We're seeking Mechanical Claims Analysts to join a growing customer contact team. This role allows you to leverage your automotive expertise to assess and process mechanical claims, all while enjoying a more comfortable and stable work setting. You will be on site for training for two week then this will be a full time work from home position. Key Responsibilities: * Evaluate, investigate, and process mechanical claims using your in-depth knowledge of vehicle systems * Communicate with vehicle contract holders, repair facilities, and other parties via phone and email * Provide clear and empathetic guidance to customers regarding claim decisions and next steps * Maintain accurate electronic records using proprietary systems * Collaborate with peers and leadership to uphold high standards of service and integrity Types of Calls You'll Handle: * Dealerships requesting claim approval for vehicle repairs * Car owners seeking clarification on approved or denied claims * Car owners needing guidance on how to initiate a claim or repair process Required Skills & Experience: * At least 2 years of hands-on experience in automotive repair or equivalent technical work * Strong knowledge of engine, transmission, and electrical systems * Excellent customer service and communication skills * ASE Certification is a plus * Bilingual candidates are encouraged to apply (additional $2/hour) Training - 2 weeks fully on site at a location JM&A will provide in the Phoenix area. After training - fully work from home environment Schedule: M-F - 8:00am - 5:00pm or 9:00am - 6:00pm local time Saturday - 8:00am - 3:00pm - typically once a month - can choose to take a float day during the week if they work Saturday, but then they will only receive 38-39 hours for the week - can also choose to take Saturday as overtime (this is preferred from JMA as they are constantly dealing with high volumes) Pay and Benefits The pay range for this position is $25.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Phoenix,AZ. Application Deadline This position is anticipated to close on Oct 6, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.