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Payroll Specialist

ComplexCare Solutions
$29-$31 USD
paid time off
United States, Tennessee, Nashville
Sep 25, 2025

Position Overview: The Payroll Specialist is responsible for ensuring the timely and accurate bi-weekly processing of payroll within UKG, in accordance with company policy and applicable regulations. This role, reporting to the AVP, People Operations and Compliance and working with the Senior Payroll Specialist, is responsible for multiple payroll activities, maintaining accurate recordkeeping, ensuring a positive employee experience and collaborating across the human resources, finance and business operations to continually improve systems and processes.

Duties and Responsibilities:



  • Assist with processing nationwide bi-weekly payroll
  • Responsible for daily review, input, and resolution of items submitted to payroll


(new hires, terminations, LOA, pay changes, status changes, title changes, etc.)



  • Maintain ongoing effective communication and collaborative relationship across


Human Resources to ensure accuracy of employee data and the efficient

processing of employee changes.



  • Handle assigned workflow to ensure all payroll transactions entered are processed


accurately and timely.



  • Understand and able to perform all phases of the payroll process, associated


processes, and audits.



  • Resolves daily inbox and escalated payroll process and policy inquiries requiring


higher level knowledge



  • Process all aspects of assigned payrolls, including off cycle payrolls, manual


checks, verification of time, new hires, rehires, terminations, tax information,

benefit deductions, awards, leave of absence, relocation reimbursements,

bonuses, other benefits, garnishments, child supports withholding, other changes,

etc. and ensure posting accuracy, handle corrections appropriately.



  • Participate in projects that expand the scope and/or scale of Payroll, while ensuring


compliance with the department and company procedures, policies, and state and

federal regulations and statutes; receives general guidance may receive more

detailed instruction on new projects.



  • Generate various reports on taxes paid, employee withholdings and deductions


taken, etc. to properly record and verify payroll-related balances.



  • Understand multistate taxation in the payroll system to ensure accuracy and


compliance with federal, state, and local jurisdictions.



  • Assist in the completion of distribution of annual W-2 statements and request for


duplicate copies (as applicable).



  • Coordinate inquiries on any payroll discrepancies such as timesheet errors, or


requested sick and other paid time off (PTO) benefit reports (e.g., "Hours" report),

etc.



  • Keep up to date on new payroll-related tax law changes, retain appropriate record


and maintenance of all electronic and paper payroll records in an orderly manner.



  • Recognize and follow the proper separation of duties, maintain confidential records


in accordance with internal company procedures and work cross functionally to

prepare for annual audit.



  • Responsible for maintaining SOX controls on a per pay period basis.
  • Preparing reports for Accounting, Benefits and FP&A on a per-period basis.
  • Assists Accounting and Security Department with any fraudulent payroll checks and


resolution of related items.



  • Uphold responsibilities relative to the separation of duties for applicable processes


and procedures within your job function.

Job Requirements:



  • Minimum of 3-5 years of multi-state payroll processing experience with payroll


systems (UKG desired).



  • Ability to recommend solutions using independent judgement on moderately


complex issues, work independently or in a team environment.



  • Possess strong customer service orientation and high level of accuracy.
  • Demonstrated working knowledge of payroll practices.
  • Knowledge of federal, state, and local wage and hour and payroll tax laws and


regulations.



  • Knowledge of Microsoft Outlook, PowerPoint, Word, and solid Excel spreadsheet


skills.



  • Demonstrated written and verbal communication skills.
  • Strong interpersonal skills including cooperativeness, professionalism, and


customer service.



  • Effective communicator internally and externally with various levels of


management.



  • Demonstrated adaptability and commitment to teamwork in a rapid work


environment.



  • Ability to meet deadlines, prioritize multiple tasks, and attention to detail.
  • Ability to maintain and process confidential information.
  • Fundamental Payroll Certification (FPC) preferred.



Education:



  • Associate degree or equivalent work experience required.


Physical Demands and Work Environment:



  • Sedentary work (i.e., sitting for long periods of time) Exerting up to 10 pounds of


force occasionally and/or negligible amount of force.



  • Frequently or constantly to lift, carry push, pull, or otherwise move objects and


repetitive motions.



  • Subject to inside environmental conditions

ComplexCare Solutions Offers a Competitive Salary and Benefits Package

In addition to the base compensation, this position may be eligible for performance-based incentives.

The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At ComplexCare Solutions, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Base Compensation Range
$29 $31 USD

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications listed in a job description. If you don't meet every qualification listed but are excited about our mission and the work described, we encourage you to apply regardless. ComplexCare Solutions is most interested in finding the best candidate for the job and you may be just the right person for this or other roles.

By embracing diversity, equity and inclusion we enhance our work environment and drive business success. ComplexCare Solutions strives to reflect the diversity of the communities where we operate and of our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

ComplexCare Solutions is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

The Company maintains a drug free work environment for all of its associates, which includes employees, contractors and vendors. It is unlawful for associates to manufacture, sell, distribute, dispense, possess or use any controlled substance or marijuana in the workplace and doing so will result in disciplinary action, up to and including termination of employment or the contracted relationship.

To review the legal requirements, including all labor law posters, please visit this link
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