Management Analyst 4

Are you energized by using research, analysis, and skilled planning to solve complex problems and provide knowledge-based advice? Are you easily able to guide others, foster collaboration, and help teams stay focused and organized to meet shared goals? And would you find it rewarding to help the Department of Retirement Systems (DRS) improve its IT services while ensuring that state and federal timelines and requirements are effectively tracked and accurately implemented? If this sounds like you, then the Management Analyst 4 role in the Information Services Division (ISD) at DRS may be the perfect fit for you!

This recruitment will remain open until filled. Applicants who apply by 8:00 am (PST) on Monday, October 6, will get first consideration. The hiring manager reserves the right to make a hiring decision at any time during the recruitment process.

The Opportunity:

We are looking for an experienced Management Analyst who uses research, analysis, planning, and project management to provide leadership, expert advice and consultation, and facilitate information sharing with internal and external stakeholders.

In this position, you will serve as a consultant to the DRS IT Services, Portfolio and Planning Manager in implementing new applications, processes, and procedures to update and improve how ISD assesses and manages business demands for IT services. You will also lead ISD compliance efforts to ensure state and federal requirements are satisfied accurately and on-time. You will lead assigned projects and the coordination and completion of performance management activities for the division.

Some of what you'll do includes:

• Analyzing and making recommendations to the IT Services, Portfolio and Planning Manager for improvements to the IT Business Demand Management processes.
• Coordinating with the IT Services, Portfolio and Planning Manager in developing and organizing the ISD quarterly roadmap.
• Developing communications to ensure transparency of ISD work to the organization, including how the work being accomplished and meets agency and divisional strategies and goals.
• Continually monitoring and evaluating processes for improvement opportunities.
• Leading the audit process with internal and external entities to determine agency audit requirements and liaising between external entities and the agency to ensure required documentation is provided, questions are answered, and changes are documented for future compliance efforts.
• Leading the coordination and completion of performance management activities for the division.
• Conducting in-depth analysis and evaluation of data and its impact on established divisional and agency KPIs.
• Managing assigned projects for the Information Systems Department working with diverse groups of team members, agency leaders, customers and external organizations.

NOTE: Dependent on the nature of the projects and tasks assigned, you may be able to perform duties from a remote work location multiple days during an average week, at the discretion of the Appointing Authority and with a telework agreement in place. The ability to work remotely is dependent on the nature of the tasks and projects assigned and the presence of a remote work environment that is safe and has an appropriate level of reliable connectivity. You must live within a reasonable commuting distance (less than 50 straight-line miles) to the DRS building in Tumwater, WA, and must be willing and able to adjust your telework schedule, whenever necessary, to complete work assignments, attend mandatory meetings, trainings, etc., at the DRS facility.

What we're looking for (required qualifications): Experience can be gained through various combinations of professional or relevant lived experience, including volunteer or other personal experience. Experience may be concurrent.

• Proven experience conducting research and analysis of statistical data and trends. This experience is typically gained through at least five (5) years of professional experience. An Associate's or Bachelor's degree in mathematics, statistics, information technology or closely allied field may substitute for up to two (2) years of experience;
• Demonstrated experience leading business projects, to include utilizing business analysis tools and methodologies to elicit and develop requirements. This experience is typically gained through at least three (3) years of professional experience;
• Experience with process improvement principles and methodologies (Lean Six Sigma Green Belt certification is highly desired);
• Experience managing change, facilitating collaboration and leading teams;
• Experience researching and analyzing state and agency laws, policies, standards and regulations to draft required technology and business governance;
• Demonstrated advanced-level proficiency with Microsoft Productivity Suite and SharePoint (version 2013 or newer); and
• Demonstrated proficiency in the following competency areas:

Customer Focus
Dedicated to meeting the expectations and requirements of customers. Delivers high quality services and products. Establishes and maintains effective customer relationships. Committed to continuous improvement and always acts with the customer in mind.

Analysis
Studies and reviews documents and information closely; readily identifies information that is not pertinent and understands when additional or verifying data is needed. Uses data and information in a clear and rational thought process to assess and understand issues, evaluate options, form accurate conclusions and make recommendations/decisions.

Communication
Effectively conveys information in writing and through the spoken word, using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the audience. Sees communication as a vital component of high performing teams.

Consultation
Employs expertise, credibility and effective partnering to help customers and/or peers identify, evaluate and resolve complex or sensitive issues and problems. Demonstrates willingness and initiative in partnering with peers and customers to achieve desired outcomes.

Problem Solving
Analyzes problem to identify the root cause(s). Evaluates possible courses of action; uses reason, logic and creativity to reach conclusions. Develops timely, effective solutions that take into consideration alternatives, risks and consequences in relation to organizational goals, resources and constraints.

Results Orientation/Initiative
Focuses on results and desired outcomes and how best to achieve them. Identifies what needs to be done and proactively does it before being asked to or required by the situation. Takes on responsibilities and challenges; plans for upcoming problems or opportunities and takes appropriate action.

Judgment
Displays balanced thinking that combines data-based analysis, experience and perspective while also considering decision impacts. Effectively weighs alternatives and makes decisions that incorporate facts, opinions and other relevant information.

Commitment to Diversity
Recognizes the value of diversity. Helps create an environment that embraces and supports diversity, equity and inclusion.

Be sure to read this entire section - We promise, it'll be helpful!

How to Apply: Interested applicants who meet the qualifications and competencies in this announcement are encouraged to apply.

• To be considered for this position, please be sure to attach the following to your online application:
  (Applications without these required attachments will not be accepted).
  1. A cover letter clearly describing how your knowledge, skills and abilities align with the job duties and qualifications of this position.
  2. A chronological resume outlining your experience to-date. Please keep in mind that professional or verifiable volunteer experience may be relevant.
• Be sure to complete all sections of the on-line application and answer all supplemental questions. The work history section of the on-line application should be completed fully. Application fields that say "see resume/attachment" will not be considered. Only those applicants whose background and experience most closely matches the desirable qualifications and competencies of this position will be considered for this opportunity.

References, Personnel File Review, and Background Checks

• If you are the preferred candidate for this position, a professional reference from your current or most recent supervisor will be required;
• If you are a current or recent state employee, we will also review your personnel file as part of our selection process;
• A job offer is contingent upon completion of a background check that includes a criminal record review.

Work Authorization

• Candidates who are offered a job with DRS must possess work authorization that does not require sponsorship by the employer for a visa now or in the future;
• DRS complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
• DRS does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visitwww.uscis.gov.
• Persons legally authorized to work in the U.S. under federal law, including Deferred Action for Childhood Arrivals recipients, are eligible for employment unless prohibited by other state or federal law.

Why Work for DRS? At DRS, we are one team. We administer eight public retirement systems, 15 retirement plans, and the Deferred Compensation Program, and we serve over 930,000 current and former public employees in Washington. Our customers include fire fighters, teachers and school employees, state and local government employees, and public safety and law enforcement officers.

Regardless of what our specific duties may be, we are all dedicated to one purpose: ensuring our members have the information, tools, expertise and services that ensure they receive the retirement benefits earned while in public service. We foster a diverse and inclusive environment where team members are fully engaged and supported in meeting (and exceeding) our customers' expectations. All DRS leaders are focused on providing the coaching, mentoring, resources and support that team members need to be successful.

DRS offers a generous benefits package that includes membership in the Public Employees Retirement System; health, dental and vision coverage and participation in the Deferred Compensation Program. Also, as a public service employee you may also be eligible for student loan forgiveness. (See the Benefits tab at the top of this post for more information).

Other perks include:

• Flexible work schedules
• Infants at Work Program
• Tuition reimbursement
• Opportunities for professional growth
• Access to LinkedIn Learning
• Commitment to team member safety and wellness
• Community involvement and charitable giving opportunities
• Commute Trip Reduction Program
• Free Parking & and EV Chargers available